Fenway Hotel Night Audit
- High school diploma, equivalent, or higher
- 1-2 years of experience in hospitality, preferably with front desk
- Ability to take initiative and work independently with minimal direction
- Experience in hotel reservation systems
- Ability to use technology, e.g., computers, iPads, and tablets
- Experience handling tasks and processes that require maintaining high confidentiality
- Ability to work collaboratively on a team, and with other departments within the hotel
- Excellent communication skills, both verbal and written
- Strong customer service skills
- A sense of ownership in everything that you do
- Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier's' reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues
- Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business
- Interact with guests in person and over the phone with exceptional and personalized customer service
- Process mobile arrivals by assigning and escorting guests to room, producing room keys, and assisting with luggage
- Respond to and resolve all guest inquiries using appropriate empowerment guidelines
- Collect and verify methods of payment, as well as assist with any guest billing inquiries and concerns
- Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
- Follow all specified procedures to reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
- Report any suspicious activities or unusual items in hotel rooms and common areas to hotel leadership and/or loss prevention team
- Other necessary duties as reasonably assigned by manager
- Ability to sit or stand for extended periods of time
- Ability to bend
- Ability to lift, pull 50 lbs
- Ability to communicate clearly
- Ability to work long hours as needed
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the property, the resort, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Full-time Associate Benefits
- Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
- Part-time Associate Benefits
- All above listed benefits except for Medical Insurance and Holiday Pay
Recommended Jobs
Pathologists Assistant
Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while c…
Sales Director
Company: NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. W…
Receiving Associate
Warehouse Associate – 1st Shift | Entry-Level Friendly + Paid Training! Location: Boca Raton, FL Shift: ~1st Shift – Monday to Friday, 9:00 AM – 5:30 PM Start Your Career in Warehouse…
Sr. Backend Shopify Engineer (Shopify POS)
We are looking for a talented Senior Back-end Developer to join our dynamic team! This is a full-time position that requires working during East Standard Time (EST) hours and will involve supporti…
Server
We Wine. We Dine. We Build Careers! For this position, pay will be variable by location - plus tips. We cordially invite you to apply. Joining our team provides exceptionally distinct…
Manager, Enterprise Security Architecture
Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefit…
✨ Stay Inspired - Remote Sales with Impact in Health & Wellness
Retirement doesn’t have to mean stepping back. For many, it’s the perfect time to step into something new. At 70, I launched a global business in the wellness education field. Now at 75, I’m …
Account Manager
We seek a talented, high-performing / high-energy Account Manager to formulate and execute a sales strategy that results in revenue growth in both new and existing accounts. Collaborating with the Sa…
Assistant Property Manager
At Bozzuto, every team member shares a deep commitment to doing good for those around us . We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether i…
Maintenance Electrician
As a Maintenance Electrician, you will be responsible for troubleshooting, installation, relocation, and preventative maintenance for industrial machinery to maximize production operations and minimiz…