Customer Service Representative

Pay: $16-$17/hour

Benefits:

15 days of paid time off

Competitive medical dental and vision plan options

Health Savings Account with employer match option

Paid Parental Leave

401(k) with an employer match up to 4%

Supplemental health plans through Aflac

Employer paid basic life insurance

Employee paid short-term disability option

Employer-paid long-term disability

Mental health support through Employee Assistance Program

7 paid holidays annually

The Customer Service Representative will assist in selling and promoting GFLs solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional courteous manner. Assist outside sales representative with appointment setting customer tracking and quotations.

Key Responsibilities:
Provide excellent customer service and professionalism to all customers via in person telephone email or via the web.
Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
Answer incoming and make outgoing customer telephone calls.
Receive and resolve within established guidelines customer questions and concerns.
Monitor resolve document and report all customer complaints driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
Track customer information and concerns and enter data into database.
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
Maintain new account files.
Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
Provide timely and accurate information regarding missed stops or other customer concerns.
Generate call-in work orders for drivers
Download distribute and answer all customer inquiries received via email.
Take web request and process payments by phone.
Process customer payments via internet and take cash payments as needed.
Enter new subscription residential accounts into system.
Run credit checks on new customers.
Complete verification form service agreement and pricing matrix on all commercial accounts for changes new and cancelled.
Key all new/cancelled accounts into Tower system and verify in system.
Scan all contracts into system and maintain records of them.
Assist in completing the Affirmative Action log for all applicants.
Maintain a positive attitude and promote the GFL Environmental image by focusing on cooperation employee partnership and positive telephone and email manners.
Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
Conform in all respects with applicable federal state/provincial and local laws regulations ordinances and other orders and to all company policies procedures and directives from supervisors.
May provide back up assistance for Office Coordinator.
Perform other duties and responsibilities as required or requested by management.

Requirements:
High School Diploma or GED.
One (1) to Two (2) years customer service call center experience.

Knowledge Skills and Abilities:
Ability to implement solutions to general and specific customer concerns.
Ability to work in fast-paced environment meet time deadlines and perform under pressure.
Possess good organizational skills and record keeping skills.
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
Proficient in Microsoft Outlook Microsoft Word and Excel.
Good problem solving ability.
Excellent data entry skills.

Physical/Mental Demands:
Ability to stand sit walk use hands and fingers talk and hear.
Visual Requirements: include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Working Conditions:
Work in indoor office environment 95% of the time.
Noise level is usually moderate.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Required Experience:

Unclear Seniority