Head Teller- Southern Trace Branch

Job Description

Job Description

About the Organization:

Citizens First Bank, a cornerstone of The Villages community, was founded by the visionary founders of The Villages in 1991.  “We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way.” -Founder Harold Schwartz.  Since that time, the vision of the Bank has expanded to build upon our purpose of serving the Villages in every way while sharing our exceptional service and lasting relationships with the people and businesses throughout Lake, Sumter, Marion and Citrus counties.  

Citizens First Bank: A Five Star Bank where hospitality meets finance.

About the Position:

Are you a people person with a passion for joyful customer service?

Citizens First Bank is seeking a dynamic and outgoing individual to join our Southern Trace Branch as a Head Teller! The Head Teller provides exceptional customer service at the teller window while efficiently processing retail banking transactions. The Head Teller maintain cash control, perform operational tasks, and uphold Citizen First Bank (CFB) Teller Standards and compliance requirements. Additionally, the Head Teller supervises teller operations in the branch, focusing on workflow, compliance, and security. The Head Teller leads by example to ensure the staff follows CFB standards and resolve complex issues as needed.

Head Teller Responsibilities:

• Provides exceptional customer service by building goodwill and solving problems.
• Makes sure teller staff are well-trained and effective, guiding them on policies and procedures. Supervises the teller line, including scheduling, managing tasks, and fixing balancing errors.
• Helps with complex transactions and customer issues.
• Manages cash reserves and places orders with the Teller Operations Manager.

Head Teller Requirements:

Minimum :

• High school diploma or equivalent required, two years of teller experience plus one year supervisory experience or proven supervisory abilities.
• Must be able to withstand varying degrees of stress, must be able to attend work regularly and on time and perform position requirements with little supervision.
• Must have excellent communication and leadership skills. Ability to motivate and lead a team, to include participating in branch activities and displaying positive behaviors. Ability to supervise and effectively resolve conflicts.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to write reports and business correspondence.
• Ability to easily adapt to change on a daily basis.
• Completed CFT classes, Principles of Banking and Supervision. CFB in-house supervision course is acceptable. Acceptable balancing record.

Preferred:

• Four years of teller experience with a minimum of one year as Head Teller

Head Teller Benefits:

Citizen’s First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K which matches the first 5% of contributions and generous vacation allowance.  All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from- within culture, and the satisfaction that comes from serving the community and relationship building.   Dream maker discount program applicable at various local businesses.   **Category I employer for eligibility placement into The Villages Charter School. **

Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.

Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.