Medical Collector
- Identifies delinquent account aging period and payment sources.
- Performs collection actions including contacting patient and by telephone and resubmitting claims to third party for reimbursement.
- Reviews each account via computer reports and other information sources.
- Participates with other staff to follow up on accounts until no balance or turned over for collections.
- Evaluates patient financial status and establishes payment plans when appropriate.
- Reviews accounts for possible assignment to collection agency makes recommendation to manager and prepares information for collection agency as needed.
- Documents all patient contact and insurance follow up update as necessary to ensure information is accurate.
- Maintains a high level of productivity while maintaining accuracy.
- Requests rebills as necessary.
- Identifies and resolves patient billing complaints
- Faxes attachments to Athena to include with claim when appropriate.
- Works assigned hold buckets daily.
- Attends all seminars and education programs as assigned by manager.
- Consistently demonstrates ability to organize work recognize and establish priorities and complete work without creating backlogs.
- One year practical experience in Healthcare Collections.
- High School graduate or equivalent level of training.
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
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