SITEC - GMSC PC Technician - MacDill AFB

Program Overview

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

About The Role

Peraton requires PC Techs to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at MacDill AFB in Florida. 

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Primary Duties:

• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Providing recommendations for technical support
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization
• Able to troubleshoot VTC equipment and escalate to the appropriate Tier support

Secondary Duties:

• Monitor Enterprise servers and services via Riverbed
• Conduct 24/7 hourly checks for core Enterprise services
• Monitor the health of O365 and cloud services
• Monitor azure servers for mobility up time
• Monitor Cisco Unified Communications Manager (CUCM) Cisco Unified Presence (CUP) clusters
• Monitor Enterprise portals to include powershell ping testing
• Gather data for Senior Government reports.
• Analyze, diagnose, report applications and device issues.
• Create trouble tickets for critical core service alerts
• Maintain continuity log to pass critical information to all shifts
• Provide clear troubleshooting and reporting via the Remedy
• Conduct phone checks to ensure device functionality and security
• Collect, analyze, capture metrics on Enterprise IT servers and devices
• Create reports to identify expiration of crypto devices

Qualifications

Required Qualifications:

• Min 9 years with HS Diploma, 7 years with AS/AA degree, 5 years with BS/BA, or 3 years with MS/MA
• DoD 8570 IAT II Certification
• DoD TS/SCI clearance
• Work evening, nights, holidays, and weekends
• At least 1 year of previous experience working as a PC Tech or Help Desk
• Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
• Strong problem-solving skills
• Works well under pressure in a high tempo environment.
• Strong proactive team player
• Experience with Active Directory
• Experience with monitoring with Solarwinds
• Experience with monitoring with Riverbed
• Experience with Remedy
• Experience with UEM Unified Endpoints
• Experience with Microsoft product suite
• Experience with AWS
• Experience with Azur

Desired Qualifications:

• Experience with managing mobile phones with Microsoft Intune
• Experience with Service Now
• Experience with using AI
• Experience with automating processes

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at

Application Duration Statement: The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.