Document Processor Remote (Must live in Florida)

Job Description

Job Description

Join the Team at Concierge Home Care – Where Care Changes Lives!

At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” is the foundation of who we are and what we do. Guided by our values— Integrity, Caring, Quality, Service, Innovation, and Team —we are dedicated to delivering compassionate, high-quality care that empowers patients to heal in the comfort of their own homes.

Since we opened our doors in 2015, Concierge Home Care has grown to serve over 57 counties across Florida, offering incredible opportunities for growth and career advancement.

Location:

This position is remote, supporting our teams throughout the state of Florida.

Your Role as a Document Processor:

As a Document Processor, you are a critical part of our support infrastructure, ensuring all incoming documents are accurately reviewed, categorized, and routed to the appropriate teams. Working closely with our Clinical, Operational, Marketing, and Intake departments, you’ll manage a high volume of medical documentation and contribute to efficient, timely patient care.

This role is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and excels at multitasking under tight deadlines.

Key Responsibilities:

• Review, validate, and process all incoming faxed medical documents
• Identify document types such as Face-to-Face forms, lab results, clinical orders, referrals, discharge summaries, and medical records requests
• Route documents to the appropriate department or team for timely action
• Verify patient status and record information using the Electronic Medical Record (EMR) system
• Organize and separate documents within the electronic fax processing system
• Answer intake department calls and direct inquiries from patients, referral sources, and internal teams
• Maintain communication with internal departments regarding documentation questions or discrepancies
• Build and sustain positive relationships with home health partners and internal stakeholders
• Perform additional administrative duties as assigned

Qualifications:

• High school diploma or equivalent (required)
• Although this is a remote position, applicants must live in Florida
• Two recent years of experience in a healthcare or document processing role (required)
• Proficient in computer use, including EMR systems and Microsoft Office Suite (required)
• Ability to organize and prioritize tasks in a high-volume environment (required)
• Strong attention to detail and comfort with repetitive tasks
• Ability to work independently with minimal supervision
• Excellent verbal and written communication skills
• Outstanding customer service and interpersonal skills

Why Choose Concierge Home Care?

Whether you’re new to home health or an experienced professional, you’ll have access to the tools and support needed to excel.

• Schedule: Monday-Friday, 9 AM - 2 PM
• Compensation: $18-$21/HR
• Professional Development: Ongoing training, mentorship opportunities, and support for career development.
• EMR & Charting: We utilize WellSky as our EMR platform and provide dictation/transcription services to support efficient and timely documentation.
• Comprehensive Benefits:
  1. Enjoy three weeks of PTO and annually increases to four weeks after five years.
  2. Earn quarterly bonuses based on individual and team performance.
  3. Plan for the future with our 401(k) options .
  4. Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
  5. Health, dental, vision, and HSA options.
  6. Mileage reimbursement or company vehicle (per company policy).
  7. Data plan reimbursement.

Take the First Step

Join Concierge Home Care and make a meaningful impact! Apply today to begin an exciting and rewarding career where care truly changes lives.