Coordinator / Case Manager

MISSION:

The mission of BAC is to provide persons with disabilities innovative services and opportunities to achieve personal success.

JOB SUMMARY:

Coordinates Transition Services Training program activities for BAC participants to include goal planning, work assignments, progress reports, and communications to Individuals with Disabilities (IWD) to allow them the opportunity to grow and learn within the work environment. Schedules day-to-day work activities/lessons to provide optimum efficiency and productivity. Work is performed independently under limited supervision with moderate latitude in the use of initiative and independent judgment. Position typically requires processing and interpreting of more complex, less clearly defined issues.

EXAMPLES OF ESSENTIAL FUNCTIONS:

The list of essential functions below is intended to be representative of the tasks performed within this job. Other duties may be assigned based on business need.

• Conduct comprehensive assessments of participants by gathering information through interviews, observations, and record reviews. This includes conducting intake assessments for new participants to identify their needs, strengths, and challenges, which will help determine suitable services and required ratios
• Provide orientation sessions/tours for new participants to explain available services, program policies, and procedures, ensuring they understand their rights and responsibilities.
• Provide various transition services to participants based on area of assignment and in accordance with the transition team plan.
• Assist with program planning and implementation activities; monitor and evaluate effectiveness; suggest improvements as needed.
• Maintain accurate documentation on individual participant objectives and progress towards goals; submit documentation to program administrators and other authorized recipients as scheduled.
• Serve as a liaison between participants and family/community members to ensure accurate and timely relay of information.
• Collaborate with transition services instructors to develop training methods and monitor participant goals.
• Through observation of participant behaviors, develop and implement corrective measures to ensure safety and emotional well-being, and resolve participant complaints and concerns, communicating any issues with appropriate parties in a timely manner.
• Plan, coordinate, and execute special events as needed, providing supervisory support to participants and/or families during events.
• Utilize internal and external case management software to document participant interactions, track progress, manage case files, and ensure compliance with regulatory standards.
• Respond to emergencies and provide behavioral strategies, including safety planning and referrals to appropriate services.
• Work collaboratively with other professionals, including healthcare providers, WSCs, and community organizations, to ensure best services for participants.
• Perform personal care tasks, including assistance with basic personal hygiene, grooming, toileting, feeding, transitioning, and ambulation.
• Provide departmental assistance as needed (e.g., staff coverage, lunch supervision).
• Coordinate and attend meetings as required to discuss participant progress and program effectiveness.
• Stay current with best practices, legal regulations, and ethical standards through continuous professional development and training.
• Work with management on special projects and assist in training new Transition Services Coordinators.
• Transports program participants to and from training sites or offsite tour locations as required.
• Assist with monthly billing and attendance processes.

Supervisory Responsibility:

None

MINIMUM QUALIFICATIONS:

• Associate’s Degree in related field.
• Four or more years of experience in education and/or working with individuals with disabilities (IWD).
• An equivalent combination of education, certification, training, and/or experience may satisfy the above requirements.
• Must satisfy Florida Department of Children and Families (DCF) Level 2 background screening requirements.
• Must have, or obtain within the first 90 days, first aid, cardiopulmonary resuscitation (CPR), and automated external defibrillator (AED) certifications and eight hours of continuing competence units (CCU’s) as specified by the Agency for Persons with Disabilities (APD).
• May be required to have or obtain additional formal industry certification(s) based on area of assignment.
• Must have a valid Driver’s License, have a clean driving record (verified by Motor Vehicle Report screening) and reliable transportation.
• Must be able to pass a pre-employment drug screening.

PREFERRED QUALIFICATIONS:

• Experience working with IWD.
• Experienced in Behavioral Management.

In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the principles, practices, techniques and professional standards in the field of habilitation services for individuals with disabilities (IWD).
• Knowledge of community organizations and social service programs.
• Knowledge of principles and procedures for employee support services.
• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA).
• Ability to operate a computer using Microsoft Office suite and applicable department/organization specific software.
• Ability to handle confidential employment information with tact and discretion.
• Ability to read, analyze, and interpret program related laws and regulations and establish necessary work processes and procedures.
• Ability to manage multiple priorities to ensure that deadlines are met.
• Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes.
• Ability to establish and maintain effective and collaborative working relationships with those contacted in the course of work.
• Ability to drive a 10 person van.
• Ability to regularly attend work and arrive punctually for designated work schedule.
• Ability to communicate effectively orally and in writing.

TRAVEL:

No Travel is expected for this position.

WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE):

None

PHYSICAL REQUIREMENTS:

Depending on the functional area of assignment, tasks involve the routine performance of moderately physically demanding work, usually involving lifting, carrying, pushing and/or pulling of moderately heavy objects and materials (up to 40 pounds). Tasks that require moving objects of significant weight require the assistance of another person and/or use of proper techniques and moving equipment. Tasks may involve some climbing, stooping, kneeling, crouching, or crawling. These requirements can be done with or without reasonable accommodation.

ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed inside without exposure to adverse environmental conditions (e.g., dirt, heat, cold, rain, fumes). General, incidental outdoor exposure may occur infrequently.

SENSORY REQUIREMENTS:

Some tasks require manual dexterity, in addition to visual and hearing acuity.

Availability: Full Time/Monday- Friday; 8am-4:45pm

Salary: Starting at $21.45 per/hr.

Benefits:

• Medical insurance is offered.
• Free Dental and Vision insurance for employees.
• Paid holidays, vacation, sick, and personal days.
• Additional programs include company paid term life and AD&D insurance, short and long-term disability coverage.
• Full-time employees are eligible to participate in the 401k plan on the first of the month following their date of hire. Employer match is 50% of the first 8% contributed by employee.
• Supplemental voluntary life and AD&D insurance is available.
• Additional Supplemental benefits are available including Accident, Critical Illness and Hospital.
• Employee Assistance Program.
• Tuition reimbursement.
• Eligible for performance bonus plans.
• Eligible for 401k Profit-Sharing program.

Accepting applications until positions filled…

Applications may be completed through our website: https://bacemploy.com/

*A completed application is required*:

BAC

Providing innovative services for individuals with disabilities to achieve personal success!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are a Drug-Free Workplace.