Service Administrator

Service Administrator
Location: Sarasota, FL

Join a Legacy of Excellence
Do you ever find yourself in a role where you’re good at keeping everything together, but nobody seems to notice — and there’s no clear path forward? That’s not what this is.
Ackerman Plumbing is seeking an experienced and driven Service Administrator to be the operational backbone of our Commercial Plumbing Division — the person who makes sure nothing falls through the cracks.

If you are someone who spots what needs to be done before anyone asks, values a clear career path, and wants to work with a team that has been building its reputation since 1946, we encourage you to apply and become part of our legacy of excellence.

About Ackerman
In business since 1946, Ackerman Plumbing has proudly provided expert craftsmanship across four generations. Our projects range from hospitals and hotels to educational institutions and museums, consistently setting industry standards for quality and reliability.
Our company built its reputation on the belief that our customers deserve nothing less than the “World’s Greatest Plumbers.” Some of our team members have been here over a decade — we’re not a revolving door.

Benefits

• $21–$25/hr based on your experience, reviewed as you grow
• Generous Health, Vision, and Dental Insurance for you and your family
• 401(k) Retirement Plan with 4% Company Match
• 9 Paid Holidays + 5 PTO Days + 5 Sick Days
• Access to the Latest Technology and Field Service Tools
• Ongoing Professional Development and Career Advancement — people who grow here move into coordinator, operations, and management roles. We promote from within.
• A collaborative, team-first environment where you’re trusted to think, not just execute

Position Overview
The Service Administrator is a versatile, detail-oriented team member who keeps the Commercial Service Plumbing Division running smoothly. This role supports the entire service department — stepping in wherever needed to ensure nothing falls through the cracks. From permitting and materials ordering to customer calls, billing assistance, and work order review, this person is a dependable problem-solver who uses good judgment, not just checklists. You will work closely with service coordinators, field technicians, project managers, and company leadership daily.

Primary Responsibilities

• Answer inbound customer calls professionally, provide status updates, and follow up on open items and pending approvals
• Review completed and in-progress work orders for accuracy — verifying labor hours, materials, job notes, and technician sign-offs before orders are closed
• Prepare and submit permit applications to local municipalities; track status, coordinate inspections, and maintain permit logs through job completion
• Process material and supply requests; place purchase orders with vendors, confirm pricing and delivery timelines, and coordinate job site deliveries
• Support billing and invoicing by compiling job information, coordinating with accounting, and tracking outstanding items
• Monitor open work orders and service tickets to identify and resolve items at risk of falling through the cracks
• Maintain organized records, logs, and files to support department accountability and efficiency
• Identify process gaps and proactively communicate them to leadership
• Perform other duties as assigned to support overall department and company success

Work Schedule & Environment
Office-based, Monday through Friday, 7:00 AM–3:30 PM. Occasional extended hours may be required during peak service periods — we will always give you as much notice as possible. This is a highly collaborative role with daily interaction across field technicians, coordinators, managers, customers, and vendors. No two days look exactly the same.

Proficiencies & Qualifications

• 2–4 years of administrative or operations experience, ideally in trades, construction, or service industry
• Microsoft Office Suite (Outlook, Word, Excel)
• Strong verbal and written communication skills — comfortable with customers, vendors, and inspectors
• A “fill-the-gap” mindset — able to identify what needs to be done and take ownership without waiting to be told
• Sage Field Operations experience a plus — we will train the right candidate
• Prior experience with permitting, billing support, or job cost tracking preferred

Equal Employment Opportunity Statement
Ackerman Plumbing is an Equal Opportunity Employer. We are dedicated to building a diverse and inclusive workforce where all employees are valued, respected, and empowered to contribute to our shared success. We do not discriminate based on race, color, religion, gender, national origin, disability, veteran status, or any other legally protected status.

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