Front Desk Agent
Position Summary:
The Front Desk Coordinator is responsible for delivering excellent customer service and ensuring efficient front office operations. This role manages patient check-in and check-out, verifies insurance coverage, collects payments, schedules appointments, and supports clinical and administrative staff. Key Responsibilities:- Greet patients professionally and ensure a positive first impression.
- Perform accurate patient check-in and check-out procedures.
- Verify insurance eligibility, benefits, and demographic information.
- Enter and update patient data in the EHR system.
- Utilize NextGen EHR for scheduling, documentation, and patient records.
- Collect copays, deductibles, and outstanding balances.
- Post payments and provide receipts.
- Answer and route incoming calls promptly and professionally.
- Schedule, confirm, and reschedule patient appointments.
- Conduct appointment reminder calls and follow-ups.
- Manage patient flow and coordinate with clinical staff.
- Maintain confidentiality and comply with HIPAA regulations.
Qualifications & Skills:
- High school diploma or equivalent.
- Minimum 1 year experience in a medical front office (preferred).
- Knowledge of medical terminology and insurance plans.
- Experience with EHR systems (NextGen preferred).
- Strong customer service and communication skills.
- Proficiency in Microsoft Office and basic computer applications.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail and organizational skills.
Benefits:
- Health, dental, and vision insurance.
- Paid time off.
- Retirement Plan.
- Simple IRA.
- Simple IRA matching.
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