Customer Success Manager - Maritime industry - MIAMI

UNIMED is the industry leader in the Maritime Industry by Delivering the Platform of Choice for Integrated Health, Wellness and Compliance Solutions. We are committed to delivering high-quality compliance and services to empower the health and wellbeing of everyone at sea. As we grow our Commercial team, we are seeking passionate individuals with a strong focus on customer relationships and success to enhance our client experience and strengthen partnerships across the maritime sector.

We are currently looking for a Customer Success Manager to join our team in Athens, Greece. This role is pivotal in ensuring our clients receive continued value from our services and remain loyal, long-term partners. The ideal candidate is client-focused, organized, and confident in managing relationships and driving performance metrics.

Responsibilities:

• Manage all post-sales activity through strong relationship-building, product knowledge, planning and execution.
• Serve as the customer advocate and provide internal feedback to improve services.
• Maintain a deep understanding of our products and advise clients on how best to leverage features for their specific needs.
• Act as the main point of contact for client inquiries, requests, and concerns.
• Ensure accuracy in onboarding, order details, and activation of subscriptions.
• Develop and execute onboarding, change management, and adoption plans.
• Conduct regular check-ins and strategic business reviews to improve retention.
• Identify and manage churn risk across customer accounts.
• Create and improve training materials for successful onboarding and platform use.
• Participate in internal product discussions, translating client feedback into actionable insights.
• Achieve key performance metrics such as NPS, CSAT, and monthly billing forecasts.

• Proven customer-focused mindset with a strong ability to build trust.
• Excellent communication, organizational, and multitasking skills.
• Demonstrated commercial awareness and ability to manage client expectations.
• Highly proficient in Microsoft Office tools.
• Self-motivated and able to work independently.
• Strong attention to detail and ability to manage priorities under pressure.
• Experience working in or with the maritime sector is preferred.
• Proficiency in English is a must.

• Full-time position
• Competitive salary and performance-based incentives
• Continuous training and professional development
• Collaborative and supportive environment
• Opportunities for career growth within a niche industry

How to Apply:

If you're passionate about delivering exceptional customer experiences and helping clients succeed, we would love to hear from you!
Please submit your resume and cover letter in English.