Head of Operations ( {{city}})

Role

Who are we?

Howden is a collective a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. Theres no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. Thats Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. Its what sets us apart, and the reason our employees have been turning down disappointed headhunters for years. Whatever your priorities work/life balance, career progression, sustainability, volunteering youll find like-minded people driving change at Howden.

What is the role?

We are seeking a dynamic and experienced Head of US Operations to establish and lead our Operations function in the US. In this strategic role you will focus on business partnering and working closely with international COOs and global heads of process. The ideal candidate will have a strong background in operations management, transformation, and project delivery, and be able to demonstrate tangible results. They will work collaboratively with peers to drive operational excellence across Howden.

What will you be doing?

• Collaborating with international COOs and global heads of process to align operational strategies with business objectives.
• Acting as a trusted advisor to senior leadership, providing insights and recommendations to drive business performance.
• Fostering strong relationships with key stakeholders to ensure alignment and support for operational initiatives.
• Implementing our Target Operating Model, embedding minimum standards across Howden.
• Developing and implementing operational policies and procedures to enhance efficiency and effectiveness.
• Monitoring and analysing operational performance metrics to identify areas for improvement.
• Leading initiatives to streamline processes, reduce costs, and improve overall operational efficiency, aligning with Howdens location strategy.
• Engaging with client COOs on an international level to ensure seamless operations and client satisfaction.
• Identifying and driving process improvements across global operations.
• Overseeing and managing specific projects to ensure timely and successful completion.

What are we looking for?

• Proven experience in senior leadership across operations management.
• You will need to have a background in the Insurance sector with the knowledge of industry best practices and trends in operations management.
• Strong business partnering skills with the ability to work effectively with senior executives.
• Excellent communication and interpersonal skills.
• Demonstrated ability to manage projects and drive process improvements.
• Strategic thinker with strong analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Ability to build, foster, and manage key relationships.
• Able to build networks across multi-layered organisations.
• Educated to degree level.
• Programme/Project Training beneficial.

What do we offer in return? A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address societys greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden personality type. Instead, were looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

Were on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.