System Analyst
- Attitude - Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
- Teamwork - Demonstrates great teamwork, shares information with others, responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
- Service Delivery - Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
- Service Management - Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner
- Workflow Analysis - Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.
- Testing - Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies.
- Upgrades/Optimizations - Provides support to department/end users during system upgrade and optimization activities
- Projects and New System Implementations - Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within specified time frame.
- Issue Resolution - Utilizes system knowledge and available resources to address routine issues.
- Leadership - Actively participates in departmental and customer team meetings. Provides input, and acts as a team resource by taking notes or other support activities.
- Knowledge - Achieves and maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
- Downtime Processes - Actively participates in testing of downtime processes. Activities may include executing test scripts, working with end users or other tasks to support downtime activities.
- Training - Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary.
- Training - Provides orientation and training to new and current staff on the applications used by Eldercare.
- Training - Leads new employee orientation, covers the PACE related content, oversees position specific training, including competencies if required. Coordinates additional education and training including annual education requirements with supervisor and MSMC staff.
- New User Set up and Modification - Assist new and current staff get access to the application(s) deemed approved for their role
- Bachelor's Degree or equivalent experience
- 1-2+ years experience with managed care or physician practice applications/systems preferred
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
- On-site housing for select positions and more!
Recommended Jobs
Personal de Mantenimiento
Descripción del Puesto: Personal de Mantenimiento (Limpieza General) Estamos buscando personal de mantenimiento para unirse a nuestro equipo en el departamento de instalaciones. Esta posición es…
Nocturnist Opportunities (2) in Metro Southeast Florida - Suburban Fort Lauderdale!!
Description Nocturnist Opportunities (2) in Metro Southeast Florida - Suburban Fort Lauderdale!! We are seeking new graduates or experienced Internal Medicine or Family Medicine Physicians. -…
Bilingual Production Supervisor Night Shift
The Bilingual (Spanish/English) Night Shift Production Supervisor will oversee the activities of all team members involved in the manufacturing of cookie products and equipment on the shift. Reportin…
SHOP CLERK - 55010236
Requisition No: 863458 Agency: Department of Transportation Working Title: SHOP CLERK - 55010236 Pay Plan: Career Service Position Number: 55010236 Salary: $ 36,408.11 - $47,116.38 P…
Director, Global Tax Operations
Journey with us!Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits…
SAP CRM TechnoFunctional Analyst ( Onsite with Partial remote possible)
SAP CRM TechnoFunctional Analyst ( Onsite with Partial remote possible) Location Tallahassee, FL : Education: Bachelor's degree in computer science, Information Systems or other related field, or eq…
Patient Care Manager RN
Patient Care Manager - RN What You Must Have: Current State Registered Nurse License Graduate of an accredited Diploma, Associate or Baccalaureate School of Nursing Current Driver's Lic…
Data Scientist (Remote - US)
About Jobgether: Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One …
Client Experience Coordinator
Cartier is seeking a Client Experience Coordinator in Boca Raton to support the execution of the client experience strategy. The role involves creating exceptional client interactions, managing boutiq…