Client Relationship Representative

Job Description

Job Description

Company Description

About Us

At Nexmos Design, we are more than just a creative agency—we are innovators shaping the future of visual identity and brand development. Our mission is to blend cutting-edge design with strategic insight to empower businesses to thrive in a competitive marketplace. With a collaborative and growth-driven culture, Nexmos Design is committed to fostering talent, encouraging leadership, and delivering excellence across every project.

Job Description

We are seeking a motivated and personable Client Relationship Representative to join our team in Orlando, FL. In this role, you will serve as the primary point of contact for our clients, ensuring satisfaction, resolving issues, and strengthening long-term relationships. This is an excellent opportunity for individuals who thrive in client-focused environments and are committed to delivering exceptional service.

Responsibilities

• Act as a liaison between clients and internal teams to ensure timely and successful project delivery

• Maintain ongoing communication with clients to assess needs, provide updates, and gather feedback

• Resolve client concerns professionally and efficiently

• Build long-term trust with clients by understanding their goals and providing tailored support

• Track and report on client interactions, satisfaction, and account activity

• Collaborate with the sales and design teams to align client expectations with company capabilities

• Assist with onboarding new clients and guiding them through our service process

Qualifications

• Bachelor's degree in Business, Communications, Marketing, or related field preferred

• Proven experience in client service, account management, or relationship-based roles

• Strong interpersonal and communication skills, both written and verbal

• Ability to manage multiple accounts and priorities simultaneously

• Proficiency with CRM software and Microsoft Office Suite

• Problem-solving mindset with a customer-first attitude

• Detail-oriented, proactive, and adaptable in a fast-paced environment

Benefits

• Competitive salary ($50,000 – $60,000 per year)

• Career growth and advancement opportunities

• Health, dental, and vision insurance

• Paid time off and holidays

• Ongoing professional development and training

• Supportive and collaborative work environment