Senior Product Manager

Company Description

About Expert Institute

Expert Institute is a fast-growing company that is building the future operating system for the legal industry—connecting attorneys with the expertise they need to win cases and transforming how millions of people access justice through the insights provided by expert witnesses.

Our team builds products and experiences for clients, employees, and partners—tools that streamline case intake, leverage AI to intelligently process legal documents, and bring unprecedented transparency to a historically opaque industry.

Job Description

We’re looking for a Senior Growth Product Manager to accelerate the expansion of our two-sided marketplace as we build tools that help experts and attorneys connect and collaborate more seamlessly. You’ll be responsible for designing and running high-impact experiments that rapidly grow our user base and drive adoption of our biggest bets. You’ll work cross-functionally to identify user needs, test bold ideas, and scale successful initiatives. This role requires someone deeply customer-obsessed, data-driven, and energized by velocity.

This role reports to the Vice President, Product, and is based in our Wall Street office.

What You’ll Do

We’re looking for a Senior Product Manager to lead the charge in driving self-service adoption and product engagement across Expert Institute’s core platform, Expert iQ.

You’ll be responsible for making the platform more intuitive, efficient, and delightful — reducing friction for clients and replacing manual support with scalable, self-guided experiences. This is a high-visibility role with direct impact on customer satisfaction, operational efficiency, and company growth.

• Lead Expert Institute’s transition to a product-led growth model by owning the end-to-end strategy for how attorneys engage with and benefit from self-service experiences across the platform.

• Drive adoption of self-service by deeply understanding customer workflows, identifying friction points, and transforming manual or support-heavy interactions into intuitive, scalable product experiences that increase engagement and efficiency.

• Champion customer outcomes — leverage product analytics, client interviews, and behavioral data to uncover unmet needs and prioritize the initiatives that deliver the greatest impact for clients and the business.

• Establish and operationalize success metrics — define, track, and communicate KPIs that measure activation, adoption, and efficiency gains; use these insights to guide iteration and continuously raise the bar for performance.

• Raise the bar for craft and quality — set a new standard for clarity, usability, and empathy across the product organization by modeling customer-first decision-making and high-quality execution.

Qualifications

• 6–8 years of product management experience, ideally with a focus on SaaS, marketplaces, or workflow automation.

• Proven track record of driving product-led growth and self-service adoption.

  Exceptional collaboration and communication skills, with experience working across design, engineering, and operations.

• Analytical mindset with experience using tools like Mixpanel, Amplitude, or GA to drive insight-based decisions.

• Deep empathy for users — you obsess over their problems, not just features

• Demonstrated ability to lead cross-functional teams and achieve significant business outcomes.

• Strong commercial acumen with a deep sense of ownership for revenue and impact.

• Hands-on experience with agile development, coupled with a bias for action and a high standard for quality.

• Excellent interpersonal and communication skills (succinct, structured communication), exhibiting a collaborative leadership approach.

• Highly organized and adaptable, thriving in fast-paced, dynamic environments.

• A track record of "Impact" on the business, including making bold bets on products.

• Customer obsession: successes where insights came from internal teams or surface-level research, including having spoken directly with customers

• Bonus: experience in legal tech, marketplace dynamics, or B2B SaaS transformation.

Additional Information

Work Environment

This is an on-site role based in the historic Wall Street area, Tuesday through Thursday. Occasional after-hours support may be required for urgent product needs. The position offers a high level of visibility and engagement with teams across departments and locations.

Benefits:

• Team lunch on Wednesdays, as well as occasional outings and community service activities that are intended to build collegiality and interpersonal connections with colleagues

• Strong health, dental, and vision options as well as a significant 401(k) match

• Unlimited PTO after two years of service

All information provided will be kept confidential in accordance with EEO guidelines.