Vietnamese Interpreter
Language Interpreter – Vietnamese Interpreter
Location: 101 E. Kennedy Blvd, Tampa, FL 33602
Schedule: Monday–Friday (EST working hours)
Department: Customer Support / Language Services
Pay: To be Discussed | Job Type: Full-time
Reports To: Call Center Manager
About the Role
BIG Language Solutions is seeking a skilled and experienced Language Interpreter fluent in Vietnamese and English to join our dynamic Customer Support team.
In this role, you’ll bridge language gaps between English-speaking clients and non-English-speaking customers — ensuring every conversation is clear, accurate, and culturally sensitive.
You’ll be part of a global team that supports U.S.-based customers in a fast-paced call center environment, helping us deliver world-class multilingual customer experiences.
What You’ll Do
- Provide real-time consecutive or simultaneous interpretation between English and Vietnamese during live customer calls.
- Assist U.S. customers in resolving inquiries or issues with professionalism and empathy.
- Accurately relay messages without altering meaning, tone, or context.
- Handle sensitive and confidential information with discretion.
- Collaborate with Team Leads and QA to ensure high-quality communication and continuous improvement.
- Meet call handling metrics, quality standards, and compliance requirements.
- Stay informed about cultural nuances, industry terminology, and client-specific updates.
- Fluency in Vietnamese and English (spoken and written).
- 1–2 years of experience in an international call center, preferably supporting U.S. customers.
- Prior interpretation experience strongly preferred.
- Exceptional listening, retention, and note-taking abilities.
- Strong interpersonal and communication skills with a professional demeanor.
- Ability to thrive in a fast-paced, high-pressure environment.
- Understanding of cultural sensitivities and professional communication etiquette.
- Familiarity with interpreting platforms, CRM tools, and call center software is a plus.
Bachelor’s degree in any discipline preferred.
Why BIG Language Solutions?
At BIG, we believe in thinking globally and acting boldly.
Join a team where your language skills make a real impact — helping people connect, understand, and be understood.
Learn more: biglanguage.com
Connect with us on LinkedIn: BIG Language Solutions
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