Learning Partner - Jacksonville, FL

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission : To create conditions within which people can thrive!

Position Summary:
The Learning Partner plays a critical role in ensuring the successful experience of our team members. By equipping them with the necessary tools, resources, and training, the Learning Partner helps team members succeed in their jobs and become experts in their areas.

The Learning Partner is responsible for designing, developing, and delivering training programs across various departments. This ensures that team members have the knowledge and skills needed to perform their roles effectively while adhering to company policies and compliance standards. This often includes creating training materials, conducting classroom and online sessions, assessing training effectiveness, and providing ongoing support to new hires and existing staff.

Duties and Responsibilities: include the following. Other duties may be assigned.

• Facilitate training sessions in various formats, including classroom instruction, online webinars, virtual training, and blended learning approaches; incorporate a variety of presentation methods and applications to accommodate adult learning styles
• Deliver training sessions at an expert level, demonstrating unparalleled proficiency in content delivery and engagement
  
• Manage classroom environment, analyze results, and identify gaps in training needs
  
• Partner with key stakeholders to understand all aspects of the business, roles, and processes to support functional and strategic goals and objectives
  
• Provide onboarding support to create a seamless new hire experience, including organizing new hire events, designing and delivering training, and implementing continuous improvement strategies
  
• Analyze training needs across departments, design comprehensive training programs, create course materials (eLearning modules, presentations, job aids)
  
• Collaborate with leaders to identify training gaps and needs to guide subject matter experts in the development of high-quality, knowledge-based training content and programs
  
• Conduct needs analysis and make recommendations to business leaders regarding learning needs
  
• Design exercises, activities, and training assessments that reinforce learning
  
• Develop training materials, introducing innovative approaches and staying at the forefront of industry best practices
  
• Continuously evaluate the effectiveness of training processes, incorporating feedback to improve outcomes and demonstrate ROI
  
• Provide ongoing support to employees through coaching sessions, addressing individual learning needs and performance gaps
  
• Manage and coordinate projects, including identification and timely execution of deliverables, communications strategy, and implementation plan
  
• Perform other duties as assigned

Required Skills and Qualifications to excel in this role:

• Strong understanding of the mortgage industry, including loan servicing, title and diligence
• Strong oral, written, and interpersonal communication skills
• Ability to maintain flexibility and react to changes quickly
• Ability to analyze, problem-solve, and develop effective constructive solutions to challenges and obstacles
• Ability to interface with other departments to resolve issues as applicable
• Ability to maintain a customer focus and efficiently and consistently produce accurate work in both individual and team settings

Competencies:
To perform the job successfully, an individual should demonstrate the following:

Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.

Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.

Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Education:

• Bachelor’s degree in a related field or equivalent years of experience

Experience:

• 2-5 years of professional training and classroom facilitation
• Mortgage servicing experience
• 1-2 years of project management experience
• Strong organizational, time management, and project management skills
• Excellent written and verbal communication skills, with the ability to present ideas clearly and collaborate effectively with diverse teams
• Exceptional facilitation, presentation, and listening skills
• Understand adult learning principles and other learning theories and practices
• Ability to use creative and effective instructional design techniques to deliver high-class training
• Positive attitude and a willingness to contribute to team success, seeking feedback and continually improving with a desire to continuously learn and grow

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

The company is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan