Business Support Specialist

Job Title: Business Support Specialist

Location: Pensacola, FL or Vienna, VA or Winchester, VA

Type: Contract

Work Model: Hybrid – onsite and remote

Hours: 8:00am-4:30pm (local time)

Responsibilities
• Analyze, research and resolve problems and discrepancies related to member accounts/loans
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to General Ledger accounts and/or the organization
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned

Requirements
• Ability to work independently and in a team environment
• Advanced knowledge of branch systems and processes
• Desired - Advanced knowledge of the organization's products, services, programs, policies and procedures
• Desired - Advanced knowledge of accounting, credit, and/or lending principles and techniques
• Advanced research, analytical, and problem solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills
• Desired - Bachelor's Degree in Accounting and Business Administration or the equivalent combination of training, education, and experience

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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