Patient Service Representative

We are seeking two Patient Service Representatives to support a healthcare system in a remote capacity. This role is essential in creating a positive patient experience by ensuring accurate scheduling and/or completion of financial clearance activities. Candidates must be able to work in a fast‑paced, production‑driven call center environment.

Available Shifts (EST or CST candidates only)

• 1st Shift: Monday–Friday, 8:00am–4:30pm EST
• 2nd Shift: Monday–Friday, 11:30am–8:00pm EST

Key Requirement

⭐ Bilingual in Haitian Creole — REQUIRED ⭐

Job Responsibilities

If assigned to Financial Clearance:

• Verify and collect patient demographic and financial information to create complete pre‑registered accounts.
• Complete pre‑certification and authorization processes with insurers and facilities.
• Verify insurance eligibility and benefits.
• Provide financial guidance and follow department policies related to coverage, authorizations, and available payment options.
• Collaborate with team members when needed.

If assigned to Scheduling:

• Handle standard outpatient appointment scheduling with accuracy and efficiency.
• Provide callers with appointment details, test preparation information, directions, and assistance with cancellations/rescheduling.
• Manage basic order-related inquiries.

Required Qualifications

• Creole bilingual – required
• 1–3 years of call center experience
• 1–3 years of scheduling experience
• High school diploma (or equivalent)
• Experience handling high‑volume calls (preferred)
• Healthcare experience (preferred)
• Ability to work in a fast‑paced, production‑driven environment
• Familiarity with dual monitors and Windows-based systems
• Basic typing and strong written/verbal communication skills
• Ability to multitask effectively

Work Environment

• 100% Remote
• Supporting a major hospital system
• Opportunity to gain experience with a well‑known healthcare organization

This is a Contract to Hire position based out of Miami, FL.

The pay range for this position is $18.10 - $18.10/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Mar 12, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.