Clerical Team Support

Reports To: Office Manager

SUMMARY

The role is to provide support to the Clinical Care Team, Office Manager and Supervisors. The Admin Assistant will manage the interdisciplinary schedules and the electronic medical records system, including but not limited to the Referrals/Intake process. The Administrative Assistant may also support administrative functions of the back office to include, but not limited to answering phone calls, gathering documents from field staff and employees, and any requested day to day office tasks.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Overseeing the work of all office employees and providing support to meet deadlines and company standards.

2. Answering telephone calls and emails from customers and clients and directing them to relevant staff

3. Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required

4. Collecting documents for new office employees and organizing their employment paperwork

5. Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order

6. Reporting office progress to senior management and working with them to improve office operations and procedures

7. Coordinates schedules with field staff, and maintains communication to arrange for the remaining of the week throughout the weekend.

8. Assists office manager with chart audits; employees and patients.

9. Schedule meetings/appointments and manages the office calendar

10. Works with supervisor and assists with special project as needed.

11. Maintains confidentiality of PHI and organization information at all times.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

POSITION QUALIFICATIONS

1. High School Diploma

2. Two (2) years healthcare administrative experience; previous experience in a Hospice organization required

3. Working knowledge of MS Office Applications and Google Drive applications

4. Ability to establish and maintain effective working relationships

5. Ability to critically think and problem-solve

6. Ability to work under pressure and multi-task while meeting deadlines

7. Effective social interaction, communication and organizational skills

8. Personal car for travel and valid driver's license

9. Carry personal auto liability insurance coverage