Customer Specialist Family and DV

Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work—an award given by CareerSource Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym. There’s also a paid time off plan in which one can accrue twenty-two days of leave time in the first year of employment.

Essential Attributes:

• The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
• Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
• Maintain a high standard relating to professional conduct and behavior.
• Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.

Essential Tasks:

• Provide accurate and professional customer service to Family Law customers, including those seeking Injunctions for Protection. Team members may rotate between Family Law and Domestic Violence counters.
• Process new and reopened Family Law and Injunction for Protection cases.
• Answer multi-line incoming telephone calls systematically and professionally.
• Furnish information to customers, both in person and telephonically without giving legal advice.
• Sell and explain Family Law self-help packets.
• Assist in the Domestic Violence DIY room.
• Timely and accurately send up emergency motions to the appropriate Judge.
• Assist customers by providing information on the various types of Injunction for Protection cases.
• Prepare, deliver and explain injunction packets to customers. Provide information and referral services to victims.
• Perform data input to build or reopen cases in the New Vision system. Scan and Index pleadings.
• Issue summons, subpoenas and notices of action. Process and certify copy requests.
• May serve as backup clerk for injunction hearings.
• Perform cashiering duties such as: collection of monies, posting monies to appropriate case, balancing funds and reports daily.
• Overtime may be required.
• All other duties as assigned.     

Minimum Skills / Qualifications:

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• Ability to acquire or have knowledge of current procedures within the various areas of responsibilities overall operations and workflow.
• Ability to read and interpret documents, instructions, and/or requests.
• Ability to adhere to safety rules, operating equipment, maintenance instructions, procedure manuals, read and speak English effectively to customers and employees.
• Ability to read and write routine correspondence and reports.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to organize, prioritize and manage work to meet necessary time requirements, performance measures, and workload.
• Ability to apply job-related Florida statutes, and Clerk’s policies and procedures.
• Ability to maintain attention to detail, and ability to cover the work of others to ensure deadlines are met.
• Ability to work cooperatively as a team member with other employees of the work unit, judiciary and other agencies that work with our agency.
• Ability to remain flexible as conditions and procedures change and continue effective performance in the face of additional challenges.
• Being able to work in a constant state of alertness and safe manner.
• Ability to operate a PC and/or related software applications and accurately type 35 wpm.
• Six months related job experience and/or training.     

Physical Requirements

• Applicant must have the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; and talk or hear. The employee is frequently required to stand, walk, climb or balance. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus.
• The noise level in the work environment is usually moderate.

M/F/V/D

Hiring rate: $16.00
Monday - Friday; 8am - 5pm- This role requires periodic rotating with other team members to ensure after hours coverage for critical services in Domestic Violence.
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