Fenway Hotel Night Audit
- High school diploma, equivalent, or higher
- 1-2 years of experience in hospitality, preferably with front desk
- Ability to take initiative and work independently with minimal direction
- Experience in hotel reservation systems
- Ability to use technology, e.g., computers, iPads, and tablets
- Experience handling tasks and processes that require maintaining high confidentiality
- Ability to work collaboratively on a team, and with other departments within the hotel
- Excellent communication skills, both verbal and written
- Strong customer service skills
- A sense of ownership in everything that you do
- Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier's' reports, and guest and house accounts for accuracy; assisting the preparation of all reports relevant to daily revenues
- Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business
- Interact with guests in person and over the phone with exceptional and personalized customer service
- Process mobile arrivals by assigning and escorting guests to room, producing room keys, and assisting with luggage
- Respond to and resolve all guest inquiries using appropriate empowerment guidelines
- Collect and verify methods of payment, as well as assist with any guest billing inquiries and concerns
- Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
- Follow all specified procedures to reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
- Report any suspicious activities or unusual items in hotel rooms and common areas to hotel leadership and/or loss prevention team
- Other necessary duties as reasonably assigned by manager
- Ability to sit or stand for extended periods of time
- Ability to bend
- Ability to lift, pull 50 lbs
- Ability to communicate clearly
- Ability to work long hours as needed
- Make sound judgments quickly
- Work on multiple tasks, making appropriate progress towards deadlines
- Able to work independently, take direction, and provide direction to others
- Manage differing personalities within the property, the resort, and the community
- Maintain the highest degree of confidentiality
- Ability to work effectively in stressful, high pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Full-time Associate Benefits
- Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
- Part-time Associate Benefits
- All above listed benefits except for Medical Insurance and Holiday Pay
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