Warranty Administrator
- Analyze and review warranty claims with precision, ensuring alignment with manufacturer guidelines
- Lead the resolution of denied, disputed, or aged claims-driving resubmissions and recovery efforts
- Monitor and reconcile warranty receivables to ensure timely and accurate vendor payments
- Manage warranty invoice ownership within the issue log, ensuring swift resolution and accountability
- Identify trends in denials, underpayments, and delays-and recommend data-driven improvements
- Ensure compliance with manufacturer programs, internal policies, and audit standards
- Collaborate with vendors, suppliers, and internal teams to resolve complex warranty challenges
- Stay ahead of manufacturer recalls, bulletins, and updates-communicating key changes proactively
- Maintain and audit warranty documentation for accuracy and completeness
- Prepare performance metrics and aging reports that inform leadership decisions
- Support continuous improvement initiatives to enhance warranty operations and outcomes
- Competitive compensation and overtime opportunities
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Paid time off and company holidays
- Career advancement opportunities within a growing national leader
- Ongoing training and professional development
- A high-performance culture grounded in integrity, expertise, and customer-first service
- 2+ years of experience in warranty administration, billing, or service operations
- Advanced knowledge of manufacturer claim processing and warranty systems
- Strong analytical skills with the ability to identify trends and drive improvements
- Exceptional attention to detail and accuracy in a fast-paced environment
- Excellent written and verbal communication skills
- Proven ability to manage vendor relationships and resolve complex issues
- Advanced proficiency in Microsoft Excel and Office tools
- Self-starter with the ability to work independently and prioritize effectively
- Experience in HVAC or a related service industry preferred
- High school diploma required; Associate degree strongly preferred
- Continuously able to work in office environment
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer.
- Continuously able to work in office environment
- Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
- Continuously able to sit at a computer for up to8 hours
- Able to alternate between sitting and standing, as needed throughout the day
- Occasionally able to lift up to 15 lbs.
- Continuously requires vision, hearing, twisting, and talking
- Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
- Rarely requires climbing
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