Coordinator, Hotel Operations & ECCR

This position is on – site in our Royal Caribbean Headquarters Miami 1050

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Celebrity Hotel Operations Team has an exciting career opportunity for a full-time Coordinator, Hotel Operations & ECCR reporting to our Senior Associate, Project Management.

Position Overview

The Coordinator, Hotel Operations & ECCR will report to the Lead, Hotel Ops PMO & ECCR. The coordinator is responsible for ECCR system daily approvals, assignments, and communications with requestors of the Celebrity brand. This role is responsible for working with all departments on any project, vendor, and seasonal par needs, while managing closely the inventory on a weekly basis and collaborating with all project teams on needs based on projects specifics. The Coordinator is responsible for communicating with the Hotel Admins as well as other shipboard stakeholders, to ensure proper planning, utilization, and revision of ECCR for their vessels. The Coordinator is the Hotel Operations department’s liaison with the HR Workforce planning manager on the crew berthing, vendor berthing, crew par levels, seasonal crew par levels and is the hotel ops primary contact for all crew compensation information.

Other Hotel Operations related tasks and ad hoc projects support can be assigned to this Coordinator.

Essential Duties and Responsibilities

• ECCR system daily approvals, assignments, and confirmations.
• Collaborates daily with the requestors from different areas to ensure proper coordination of their requests
• Supports shipboard management team in the planning and implementation of projects onboard.
• Works closely with revenue management to secure berthing for shoreside support teams, vendors, contractors, guest entertainers.
• Establishes inventory management strategies to help identify revenue opportunities; proactively identifies efficiencies and provides recommendations.
• Ensures our ECCR cabins (including their attributes) are accurately recorded and reflected on our Cabin Attributes, Cabin Blocking, and Supply & Demand reports.
• Admin functions of the ECCR system – updates, revisions, approver changes, cancellations.
• Liaison with the HR Workforce planning manager on the crew berthing and par levels
• Liaison and point person for the shipboard Hotel Administrators on the ECCR system.
• Assists with Affairware Support

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications

• Bachelor’s degree (BA or BSc) from four-year college or university preferred. 1-2 years related experience in business administration or related field preferred.
• MS Excel intermediate level, PowerPoint proficient level

Knowledge And Skills

• Ability to apply analytical, financial, conceptual, and strategic thinking to objectives, proposals, and performance.
• Ability to multi-task in a fast-paced environment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent administrative, organizational and presentation skills.
• Ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from management, co-workers, customers, vendors, shoreside and shipboard employees.
• Solid written and verbal communication skills.
• Clear and precise communication at all levels of the organization is essential. Knowledge of effective communication for providing customer and personal service to internal groups. Excellent interpersonal skills, strength in communicating in a multicultural environment with all levels of employees and management.
• Proficient in Microsoft Office

Financial Responsibilities

Supporting ECCR managing the revenue impact (overspill)

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices. A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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