CMA/RMA Patient Engagement Specialist

Position Summary:
The Patient Enrollment Specialist is responsible for engaging eligible patients by phone to inform and enroll them into Chronic Care Management services. This role plays a key part in improving patient health outcomes by ensuring patients understand program benefits and feel supported throughout the enrollment process. The Patient Enrollment Specialist manages a high-volume outbound and inbound call workflow, delivers exceptional customer service, meets performance goals, and supports annual patient satisfaction outreach.

• Conduct 120+ outbound phone calls daily to patients eligible for Chronic Care Management programs.
• Conduct patient satisfaction calls for all practices annually.
• Engage with patients over the phone to identify how Care Management can benefit them and clearly communicate the value it can provide.
• Answer inbound phone calls, addressing any questions or concerns with professionalism and care.
• Meet or exceed weekly and monthly production quotas.
• Where applicable, conduct an Intake assessment or gather relevant information on newly enrolled patients to hand off to the Care Coordination team.

Required Education and Experience:

• Certified Medical Assistant (CMA) certification strongly preferred.
• Strong sales and/or customer service experience.
• Minimum one-year call center experience, healthcare setting preferred.
• Must have a clear and pleasant speaking voice.
• Energetic and approachable personality.
• Self-starter who thrives in a fast-paced and quota-driven environment.
• Proven experience meeting or exceeding goals in a call center and/ or sales environment.
• Bilingual candidates preferred.

Position Type and Expected Hours of Work:

• This is a regular, full-time position that operates in an office or remote work environment.
• The hours for this position are generally 8 am - 5 pm, but may vary slightly depending on client needs.

Physical Requirements:

• This is a virtual position that requires you to sit or stand at a computer for approximately 40 hours weekly and be able to make phone calls.
• Some computer setup is required.

Work Environment:
This opportunity allows you to work from the comfort of your home. We will provide you with the equipment and software needed, such as a laptop and headset for internet-based calls. Since we’re dedicated to offering our patients the best care experience possible, a hard-wired, high-speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required.