Member Resolutions Representative
#IND123
Job ID 22099 – Member Resolutions Representative
Location: Lakeland, FL 33815 – This position is hybrid
In office (3) days per week
Pay: $19.67-$24.59 per hour
Type: Contract, (3)+ months with possible extension
Schedule: M-F, 8:00 AM to 5:00 PM EST
Job description:
- Engage with delinquent members via phone, email, text, and chat to understand their financial situation and offer empathetic, constructive solutions to resolve past due loan statuses.
- Analyze member financial information to determine optimal repayment or loss mitigation strategies, including settlements and charge-off alternatives.
- Document all member interactions and collection efforts accurately in system records, including reasons for delinquency and agreed-upon resolutions.
- Ensure compliance with federal and state consumer protection laws (e.g., FDCPA, FCRA, SCRA) and stay current on credit union policies and procedures.
- Utilize online tools and conduct independent research to validate loan responsibility, locate members, and complete necessary documentation for delinquency resolution
Requirements:
- Must have (1)+ year of related banking experience.
- Must have knowledge of the Bank Secrecy act and other federal laws such as: US Patriot Act, Office of Foreign Assets and Control, AML, Right to Financial Privacy, Bank Bribery Act.
- Strong negotiation, de-escalation, and problem-solving skills.
- Excellent written and verbal communication skills.
- High school diploma or equivalent.
- Background check required.
- Credit check required.
- Employment verification required.
- Drug screening required.
Recommended Jobs
Account Receivables Specialist
Account Receivables Specialist Location Apopka, FL : Description: Environmental Products Group is a best-in-class municipal and infrastructure equipment distributor with multiple locations in the Sou…
Winder
At IPS, we're all about exceptional service and exceptional people. We're looking for a passionate In-Shop Technician who loves hands-on work, takes pride in their craft, and wants to have a meaningf…
Product Owner
About iBusiness Funding iBusiness Funding is a software and lender service provider specializing in small business lending. Our technology, team, and process enable us to support loans from $10…
Full Time Cardiology Job FL
Interventional Cardiologist position inNorth Central Florida Job ID#71837 Details BC/BE in Interventional Cardiology Employed position Inpatient & outpatient work Certified in Echos …
Financial Bookkeeper
Benefits: Competitive salary Opportunity for advancement Paid time off Training & development Job Overview: We are seeking a highly organized and detail-oriented Bookkeepe…
Service Manager / Operations Manager
Job Description Job Description We are a 40 year Plumbing & septic Company seeking a Service Manager / Operations Manager to become an integral part of our team! You will coordinate and oversee t…
Linux Systems Administrator - Melbourne, Florida
Location: Melbourne, Florida (Hybrid) Employment Type: W2 Only Candidate Requirements: Must be a W2 candidate Local or nearby candidates only Education & Experience: ~ Master’s …
Discover Your Next Adventure in Charming Perry, FL!
Speech Therapist Rehab job in Perry, FL Embark on your next adventure in charming Perry, FL! This travel speech language pathologist role in acute care offers the chance to make a real impact in pati…
Engineer Varies (I, II, or III)
Title: Engineer Varies (I, II, or III) Company: Tampa Electric Company State and City: Florida - Mulberry Shift: 9 Hr. Day-Off 1st Fri. POSITION CONCEPT: This position is for an Engi…
Senior Infrastructure Engineer
At Relativity Space, we have two audacious goals: to build the next great commercial launch company with Terran R and to become America's leading force in additive manufacturing innovation. Both cont…