Spa Coordinator

Spa Coordinator

The Setai, Miami Beach

Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.

The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.

A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.

Position Overview

We are seeking an experienced Spa Coordinator to join our award-winning team. The Spa Coordinator is the first point of contact for our guests and is responsible for creating a warm and welcoming atmosphere. This role ensures seamless daily operations, assists guests with reservations, and supports the Spa team in delivering exceptional service that reflects The Setai’s reputation for elegance and excellence.

Responsibilities

• Greet and assist guests with courtesy and professionalism, ensuring a memorable spa experience.

• Manage reservations, scheduling, and confirmations for spa treatments and services.

• Answer phone and email inquiries promptly, providing accurate information about spa services, promotions, and policies.

• Coordinate with therapists and attendants to ensure smooth daily operations and timely guest service.

• Handle billing, payments, and accurate posting of charges to guest accounts.

• Maintain cleanliness and organization of the spa reception and guest areas.

• Monitor and manage inventory of spa products and supplies, assisting with retail sales.

• Assist with administrative duties, including report preparation and maintaining guest records.

• Resolve guest concerns with discretion and professionalism, escalating issues to management when needed.

• Support Spa Management with special projects, promotions, and guest recognition initiatives.

Qualifications

• Minimum of 2 years of experience in a luxury resort or spa environment.

• Exceptional communication and organizational skills.

• Articulate, polished, and eloquent in both verbal and written presentation.

• Ability to multitask effectively while maintaining composure under pressure.

• Proficient in Microsoft Office and spa management/reservation software (prior experience with Book4Time or similar is preferred).

• Professional, welcoming, and guest-focused demeanor.

• Ability to stand for extended periods.

• Flexible schedule availability, including weekends and holidays.

What We Offer

The Setai recognizes that employee benefits are an important component of your total compensation. We are pleased to offer a competitive benefit package for all full-time employees, including programs unique to our hotel:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Short Term Disability Insurance

• Retirement Plan – 401(k) Program

• Generous Paid Time Off Program

• Bereavement Pay

• Jury Duty Pay

• Food & Beverage Discounts

• Spa Discounts

• Employee Referral Program

• Duty Meals

• Uniforms & Maintenance of Uniforms

Parking privileges are not offered with this position.