Executive Director

Executive Director opportunity for a South Florida Residential and Outpatient Treatment Facility
Company Mission
Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Summary
The Facility Executive Director is charged with providing day-to-day leadership and operational management of the treatment center. The Facility Executive Director will assist with daily financial responsibilities and partner with the facility leadership team to drive key performance indicators and financial measures, as well as improve systems/processes to optimize facility performance. Consistently maintaining high quality client care is of primary concern.

Duties and Responsibilities:
This role must adherence to organizational priorities under all 5 pillars of excellence: People, Service, Quality, Finance and Growth.

People

• In partnership with the Group Executive Director, staff the facility with high quality department leaders who possess the knowledge and experience to deliver best in class SUD treatment. Including but not limited to: Clinical Director, Nursing Director, Facility Operations Director, Admissions Director, Medical Director and others to be determined.
• Provide direct supervision and daily management of the facility leadership team.
• Motivate facility leadership team through a system of metrics and develop a culture of accountability.
• Participate in ongoing supervision with communication with employees and ensure that their needs are met.
• Participate in mentorship with the Group Executive Director towards overall strategic goals.
• Preparation of annual budget and a strategic business plan.
• Constant compliance to regulatory, accreditation standards and requirements, as well as any federal, state, or local certifying and licensure bodies at each assigned facility.
• Ensure staff in-services and training programs are implemented and followed.
• Lead efforts to train and develop director-level staff in areas including budgeting, position control, etc.; includes building competency among directors to confidently report metrics within their area of oversight.
• In partnership with Group Executive Director, VP, Operations, Chief HR Officer, VP, and Talent Acquisition team, develop and maintain staff engagement and retention plans designed to maintain and/or decrease industry annual attrition at 35%.
• Perform direct supervision through use of performance competency process and scheduled supervision.
• In collaboration with Regional HR Business Partners, handles employee related concerns and complaints.
• Responsible for Physician (Provider) relations at the facility.

Service

• Ensure day-to-day operations of the facility service lines with a high focus on safe staffing levels, ability to effectively always treat and admit patients, and a leadership structure that has adequate redundancy.
• Enforce and monitor facility policies and procedures that prioritize the safety of all clients and staff.
• Organize and maintain an Administrator On Call rotation to ensure 24/7 management oversight of the facility.
• Engage and influence staff to seek the best possible outcomes by department and facility.
• Lead Daily Flash Meeting of department leaders and weekly leadership meetings; prepares for and supports Group Executive Director in Monthly Operational Report (MOR) meetings with Executive Leadership.
• Willingness to provide facility leadership at other company locations (or other markets) as needed, includes requirement (with limited advance notice) to be flexible, to be available beyond normal business hours, and to travel for extended periods of time, pending the market/location of need.
• Lead and complete additional tasks and special projects as directed by the Group Executive Director or VP, Operations.

Quality

• Establish and maintain high patient satisfaction scores via internal measurement systems and external facility reviews.
• Role model and foster a culture of high-performance quality and ensure constant compliance with State and federal requirements in partnership with company quality department.
• With centralized Quality Assurance and Human Resources to maintain survey readiness, including mock-survey preparation, and knowledge of current federal, state, and local certifying and licensure bodies.
• Implement strategies to monitor and improve quality of care, patient safety, and patient/referral satisfaction.
• Participate in the establishment of practices (structures, bylaws,) policies and procedures that allow the professional staff to effectively carry out duties and functions.
• Lead treatment program changes and developments, meets and confers with clinical team, Physicians and standing committees to formulate treatment policies and management of resources.
• Serve as liaison with medical and psychiatric (practitioners) consultation as needed. Working to ensure quality medical care is being rendered.
• Monitor adherence to company and department policies, procedures, practices and adherence to established KPI’s, program metrics, and established strategic planning.
• Ensure timely completion of Incident reports and reviews. Notifies Group Executive Director of critical incidents in real time.

Finance

• Demonstrate high fiscal responsibility with ownership over facility expenses and staffing levels:
• In partnership with Facility Operations, Human Resources and Clinical Operations, utilize Position Control data to maintain accuracy of open requisitions, staffing levels, staffing ratios, reduce use of overtime, minimize agency use and use of stipends to drive favorable salaries/wages/benefits (SWB); build position control competency among director-level leadership and drive accountability via daily, weekly and monthly SWB budget vs. actual analysis.
• Partners with Group Executive Director and Executive Leadership to prepare and present annual budget and strategic operating business plan.
• Develop cost containment ideas for facility.
• Work with Group Executive Director in recommending and ensuring regulatory staffing patterns & managing annual budget.

Growth

• Install new practices and oversee efforts toward maximizing Payor Mix, Average Daily Revenue (ADR), Average Daily Census (ADC), Length of Stay (LOA) goal attainment.
• Consistent and purposeful interaction with company Call Center and Business Development Team to ensure admission and transition processes are managed effectively and accurately.
• Weekly meetings with local Business Development representatives.
• Identify, and partner with new local market entrants and other disruptors; understand the Facility’s unique product offerings and the corresponding threats and opportunities within the Facility and local market.
• Strengthen and prepare the operational infrastructure of the assigned facilities for future growth via organic, local, and national admissions growth.
• Participates in public relations efforts and state/national professional organizations.
• Ensures the referral source management process is delivered accurately and timely and participates in service recovery efforts as necessary.

Qualifications
Education, Experience, Knowledge and Abilities:

• Master’s degree in healthcare/business administration preferred.
• 3+ years of proven success at department level management in Behavioral Healthcare preferred.
• Demonstrated knowledge of the necessary components to deliver high quality client care.
• Ability to enact action plans/strategies to achieve financial and operational goals.
• Excellent leadership and communication skills with demonstrated ability to effectively lead in a fast-paced environment.
• Knowledge of government regulations, accrediting bodies (The Joint Commission), payor requirements, and compliance requirements.
• Ability to manage and supervise various positions and relate well to people from diverse ethnic and cultural backgrounds as well as having a passion for working with at-risk, cultural and socioeconomically diverse populations.
• Ability to anticipate, and react calmly, and lead others in crises and emergency situations.

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System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.