Onsite Support Technician
- Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills to interact effectively with users and team members.
- Certifications: Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous.
- AV Equipment Knowledge: Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams.
- Technical Certifications: Additional certifications such as ITIL, CompTIA Network+, can be beneficial.
- Customer Service Skills: Strong customer service orientation to provide a positive user experience.
- Physical Requirements: Ability to lift and move computer equipment and perform tasks that may require physical effort.
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