Business Development Operations Coordinator
- Provide administrative and organizational support to the NOMAD team across all functions.
- Manage back-office operations support, including sales and aftersales activities (e.g., invoice processing, deposits, payment links, and team planning).
- Process and ship spare parts orders efficiently and accurately.
- Coordinate with the Logistics team to trace and track shipments, ensuring adherence to daily shipping cut-off times.
- Send daily end-of-day shipping recaps to the NOMAD team.
- Reconcile financial documents and upload supporting transaction records to the shared drive.
- Prepare correspondence, reports, agendas, and other documents using business software (e.g., Word, Excel).
- Utilize internal systems such as M3 (ERP), CRM Sugar (Internal CRM System), and Salesforce to manage data and workflows.
- Respond to calls and emails from the NOMAD team, internal departments, and end clients.
- Participate in monthly inventory counts and maintain the daily shipping tracking log.
- Address customer complaints and inquiries promptly and professionally.
- 2–5 years of experience in retail operations and/or administrative support preferred.
- Strong customer service skills with the ability to respond professionally to client requests.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Willingness to learn technical aspects of watches, including how to set them.
- Proficient in retail systems, including ERP and CRM Tools
- Strong attention to detail with solid organization skills
- Proficiency in Microsoft Office suite, Excel
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