Member Services Representative - Closer

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Wellness resources
• Training & development

Job Summary
The Member Services Representative - Closer creates a positive experience through customer service excellence. Planet Fitness team members are dedicated to delivering exceptional service for prospective members and members and their guest(s). This position requires a responsible and results driven leader focused on quality assurance and proficiency at closing daily club operations including, but not limited to: Daily Point-of-Sale (POS) reconciliation, cleanliness, retail, stock, and club security.
Essential Duties and Responsibilities

• Provide exceptional customer service excellence
• Greet members, prospective members, and guests
• Consistent and proficient execution of all front desk related activities including:
  • Operate phones in a friendly manner and assist callers with a variety of questions
  • Respond to member questions and concerns and resolve in a timely and professional manner
  • Greet and validate members, guests, and prospects (ensure check ins and account in good standing)
  • Member account management including but not limited to: enrollment, upgrades, downgrades, cancellations, freezes, account payments, PF App, retail sales, refunds, and membership transfers
  • Conduct club tours for prospective members
• Maintaining a clean and safe club environment through cleanliness, sanitation, and keen awareness
• Ensure effective operation and security of the club membership, policy, and property

Qualifications/Requirements

• 18 years of age or older with High School diploma/GED equivalent
• Honesty and integrity
• Punctual and reliable
• Upbeat, can do attitude
• Exceptional customer service skills able to interact in a positive and professional way with members and co-workers
• Strong listener: ability to empathize, problem solve, and uphold club policy
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• Being coachable
• Team player (effortlessly positive and professional with members and colleagues)

Preferences

• Customer service and/or point-of-sale (POS) experience
• Competitive, results driven individual with experience in fitness and/or sports
• Passionate about fitness and health
• Business administration and/or financial accounting acumen and/or interest

Physical Demands

• Continual standing and walking
• Continual talking in person or on the phone
• Must be able to lift up to 50 lbs.
• May occasionally encounter toxic chemicals