Customer Relations Coordinator

Acting as a trusted advisor to the business, the Customer Relations Coordinator will provide high-quality service to potential and existing clients, while promoting and protecting the CELSIUS brand. You will be tracking all points of customer engagement, addressing customer inquiries, and identifying ways to improve our service. In addition, you will be assisting Celsius’ Executive Support, who oversees employee operations to ensure the office is running smoothly.

This is an on-site, full-time position at the CELSIUS HQ in Boca Raton, Florida.

Requirements

• Ability to work within deadlines, learn new processes quickly, work effectively with a team and adapt to constantly evolving work responsibilities.
• Excellent and accurate verbal and written communication skills.
• Beverage Industry Experience.
• At least 2 years’ experience in a Customer Service role.
• Ability to listen to each consumer attentively and use the information provided by the company to tailor responses/actions to meet the consumer’s specific needs.
• Ability to react effectively and calmly in emergencies.
• Technical savvy in related computer applications (Excel; Pivot Tables, Extracting Data)
• Bachelor’s degree preferred.
• Exceptional organizational skills to handle the high volume of inquiries.
• An ability to effectively communicate in a professional and constructive manner internally and with customers.

PHYSICAL REQUIREMENTS :

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.

Key Responsibilities

• Handle incoming communications from customers across the United States and Canada, promptly addressing their queries and concerns.
• Adhere to established protocols and utilize departmental resources to deliver top-tier customer service and resolutions.
• Gather and analyze pertinent data to effectively manage consumer complaints and inquiries, prioritizing urgency.
• Implement comprehensive protocols for documenting adverse reactions, including proactive follow-ups with consumers.
• Collaborate with the Quality Assurance and Legal teams to determine appropriate responses to adverse reactions.
• Maintain stock of products at headquarters, facilitating distribution for both employee allotments and consumer complaint replacements.
• Coordinate monthly allotments for remote employees, vendors, and partners through the purity system.
• Contribute to the development of new processes and policies by communicating customer feedback trends.
• Ensure adherence to security and confidentiality procedures during client interactions.
• Participate actively in team meetings and additional training sessions as required.
• Manage the upkeep of CELSIUS suites, including restocking office and cleaning supplies and organizing common areas.
• Place orders for office supplies from Staples, Uline, and Amazon.
• Refill office coolers with Celsius products at the end of each workday.
• Process orders for the company's building café and CDR.
• Assist in coordinating company-wide events.
• Monitor printer equipment, specifically Xerox machines.
• Set out-of-office telephone holiday messages as needed.

Benefits

• Comprehensive Medical, Dental & Vision benefits

• Long- and short-term disability
• Life insurance
• 10 Vacation days per year subject to accrual policy
• 11 Company paid holidays
• 401(k) with Company match
• Identity theft and legal services

The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans).

Celsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. We believe strongly in fostering a safe, fair and respectful work environment. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please reach out to [email protected].

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.