Regional Service Manager

Job Description

Job Description

Description:

Position Summary:

The Regional Service Manager (RSM) is responsible for overseeing the daily operations of the field service team within a defined geographic region. This role ensures safe, compliant, and efficient delivery of industrial refrigeration services, with a focus on ammonia-based systems. The RSM leads a team of technicians and supervisors, supports customer relationships, manages service contracts, and drives performance aligned with organizational goals.

Key Responsibilities:

• Team Leadership & Development
  • Supervise, mentor, and support a team of refrigeration service technicians and supervisors.
  • Provide ongoing training and development in ammonia refrigeration, safety procedures, and technical skills.
  • Conduct regular performance evaluations and field audits to ensure adherence to company standards.
• Operational Management
  • Schedule and coordinate resources to ensure timely and high-quality service delivery.
  • Oversee start-ups, preventive maintenance, repairs, and emergency service for ammonia and other industrial refrigeration systems.
  • Review and approve service reports, timecards, and job documentation.
• Customer Relations
  • Serve as the primary point of contact for key customers within the region.
  • Ensure customer satisfaction through regular communication, responsiveness, and problem resolution.
  • Collaborate with the sales team on service opportunities and upgrades.
• Safety & Compliance
  • Enforce strict adherence to OSHA, EPA, and IIAR safety standards and company policies.
  • Promote a safety-first culture with zero tolerance for unsafe practices.
  • Ensure technicians are properly trained and equipped with PPE and tools for ammonia-related work.
• Financial Performance
  • Monitor budgets, labor costs, and profitability of service work.
  • Approve project scopes, quotes, and ensure timely billing.
  • Support warranty and contract negotiations as needed.

Working Conditions:

• This position requires regular travel to customer sites and field locations.
• May involve exposure to cold environments, confined spaces, and ammonia.
• Must be available for emergency support outside of normal business hours.

Company Benefits:

• Competitive salary + performance bonus
• Company vehicle or allowance
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities

Qualifications:

• 5+ years of experience in industrial refrigeration service, with a strong focus on ammonia systems (NH3).
• 2+ years in a supervisory or managerial role within the refrigeration industry.
• Knowledge of IIAR standards, PSM/RMP, and applicable regulatory compliance.
• Strong technical understanding of screw compressors, evaporators, condensers, and controls.
• Proficiency in reading mechanical drawings and service schematics.
• Excellent communication, leadership, and customer service skills.
• Valid driver’s license and ability to travel throughout the assigned region.
• RETA certification (CIRO/CRST) preferred.