Customer Service Representative (Boca Raton)

We’re hiring Customer Service Representatives to join our fast-paced contact center team. In this role, you’ll be the first point of contact for customers in need of roadside assistance—providing calm, efficient, and solution-focused support when it matters most.

If you’re someone who thrives in a high-energy environment, enjoys helping people, and can stay composed under pressure, this is a great opportunity to build your career in customer operations.

Available Shifts

• Monday – Friday
• 11:30 AM – 8:00 PM
• 2:00 PM – 10:30 PM (Remote - South FL)

What You’ll Do

• Handle high-volume inbound calls from customers requesting roadside assistance
• Deliver professional, empathetic, and solution-oriented customer support
• Provide updates through outbound calls and follow-ups as needed
• Coordinate service by connecting customers with appropriate providers
• De-escalate concerns and resolve issues quickly and effectively
• Accurately document call details in real time across multiple systems
• Meet or exceed key performance metrics (AHT, quality, attendance, etc.)
• Escalate complex issues when necessary
• Maintain schedule adherence, including start times, breaks, and system availability

What You Bring

• High school diploma or equivalent
• 1+ year of customer service or call center experience (preferred)
• Strong communication, active listening, and problem-solving skills
• Ability to multitask and navigate multiple systems efficiently
• Strong typing and documentation skills while on live calls
• Ability to remain calm, professional, and focused under pressure

Core Strengths

• Customer Focus: You genuinely enjoy helping people and creating positive experiences
• Communication: Clear, confident, and empathetic in every interaction
• Problem Solving: Quick thinker who can assess situations and take action
• Adaptability: Comfortable in a structured, metric-driven environment
• Teamwork: Collaborative and supportive of team goals

What We Offer

• Paid, structured training with ongoing coaching and development
• Competitive pay
• Comprehensive benefits: Medical, Dental, Vision, Life, Disability, PTO, and Holidays
• Supportive, team-oriented culture with recognition programs
• Clear path for career growth and internal advancement