Room Service Manager

Company Description

We are looking for a Room Service Manager to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

Job Description

Under the general guidance of the Hotel Manager, the Room Service Manager is responsible for the overall supervision and efficient operation of the in-room dining service. This role ensures prompt, courteous, and high-quality delivery of food and beverage to guest rooms in alignment with the property's service standards. The Room Service Manager leads and trains the team, maintains operational excellence, monitors inventory and supply levels, and ensures strict adherence to health, safety, and hygiene regulations. The position also requires close coordination with culinary, stewarding, and front office teams to maintain seamless service and exceptional guest satisfaction.

YOUR KEY RESPONSIBILITIES:

• Oversee the daily operations of the Room Service department, ensuring timely and high-quality food and beverage delivery to guest rooms

• Directly manage and support the Room Service Supervisor, Order Taker, and Server, providing clear guidance, leadership, and accountability

• Coordinate scheduling, task assignments, and shift coverage for all team members to ensure smooth and consistent service throughout the day

• Lead by example in delivering exceptional guest service; respond to guest requests, concerns, and special needs promptly and professionally

• Ensure accuracy in order taking, preparation, and delivery processes, maintaining brand standards in presentation, timing, and guest interaction

• Monitor team performance and conduct regular coaching, training, and performance reviews to support development and service consistency

• Maintain proper par levels of supplies, equipment, and amenities; manage requisitions and inventory in coordination with the storeroom and purchasing teams

• Collaborate closely with culinary and stewarding teams to ensure seamless communication and delivery of menu items

• Review and approve daily reports, billing, and order records to ensure accuracy and timely reconciliation

• Maintain strict compliance with food safety, sanitation, and health standards as mandated by local regulations and company policies

• Identify opportunities to enhance the in-room dining experience, including upselling, menu updates, and service enhancements

• Promote a culture of teamwork and accountability while fostering a positive, guest-focused environment

• Report key performance indicators, guest feedback, and operational updates regularly to the Hotel Manager

• Support the planning and execution of special in-room dining promotions, holiday offerings, and VIP amenities

• We recognize we are in the hospitality industry and that may require us to provide lateral service. 

• We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High School Diploma or equivalent education required; Bachelor’s Degree in Hospitality or related field preferred

• Minimum of 5 years of leadership experience, preferably within an upscale or luxury lifestyle hotel environment

• Solid understanding of food & beverage operations, with specific focus on in-room dining service standards and guest expectations

• Experience managing a team with direct reports, including supervisors, order takers, and service staff

• Strong knowledge of hotel operations and interdepartmental coordination, including Front Office, Culinary, and Housekeeping

• Proficiency in property management systems such as Opera and SynXis is preferred

• Excellent verbal and written communication skills in English; additional languages a plus

• Must be highly observant and able to respond quickly to dynamic situations while multitasking and remaining calm under pressure

• Strong organizational skills and attention to detail, with the ability to manage daily operations and ensure service consistency

• Must be able to stand or walk for a minimum of eight hours per shift

• Must be physically capable of twisting, pushing/pulling, reaching, bending, climbing, and carrying items as necessary

• Ability to lift and push 20+ lbs consistently

• Professional demeanor with a guest-focused mindset and a commitment to delivering exceptional service

• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

• Additional language ability preferred.

• All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.

Additional Information

All your information will be kept confidential according to EEO guidelines.