Property Manager

Job Description

Job Description

Position Title: Commercial Property Manager

Reports to: COO

Supervises: Property Staff including all team leads

FLSA: Exempt, Salary

Type of Position: Full Time

Minimum 3 years of experience as a commercial Property Director or equivalent is required. Experience with computers (Word and Excel), Yardi, Morning Star and Internet is required. A high school diploma or equivalent is required. College Degree is not required, but is a plus. In addition, proven experience in the following is required:

1. Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.

2. Above average organizational and verbal skills.

3. Ability to accurately perform intermediate mathematical functions.

4. Strong customer service and marketing skills.

Essential Job Functions:

1. Manage the day to day operations of the property to achieve the highest level of professionalism by all Team Members in the office and on the property. These duties include but are not limited to the following:

a. Adhere to FLF’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals along with the Team Member Handbook.
b. Operate the office in a professional, clean, uncluttered and well-staffed manner.
c. Maintain office and resident files (paper and online) in a confidential and secure manner using the FLF standard.
d. Supervise Team Members, if your property has additional team members that directly report to you.
e. Supervise, with the assistance of the Lead Maintenance, the Service Team Members, if applicable.

2. Create, maintain and encourage excellent client relations. This includes but is not limited to the following:

a. Promptly attend to, and resolve when necessary, client comments, concerns and/or complaints.
b. Require all Team Members to be professional and friendly to the clients while adhering to FLF’s standards of non-fraternization. c. Maintain and/or create a client renewal program.
d. Create a sense of community with the clients and the property.

3. Supervise, with the assistance of Lead Maintenance, the service team of the property. These duties include but are not limited to the following:

a. Meet daily with Lead Maintenance.
b. Monitor the timely completion of all service requests.
c. Identify and direct the Lead Maintenance to schedule projects; such as filter change, power washing etc.
d. Monitor and perform annual inspections that are required by the City, County or State.
e. Keep all required permits for operating the property such as; business, elevator, sign etc. current.

4. Maintain and manage the financial responsibilities on the property. These include but are not limited to the following:
a. Adhere to the Property budget and report variances.
b. Prepare monthly financials as directed by the COO.
c. Provide additional financial information to owners and/or FLF’s executive team.
d. Assess the move out condition of executive office suites to prepare the final account statement.
e. Prepare and submit annual budget data to the COO.
f. Manage accounts payable processing in a timely and prudent manner.

5. Manage and monitor all rental collection on the property. These include but are not limited to the following:
a. Collect rent in a timely basis per the service agreements.
b. Deposit checks (and/or scan checks) to the bank and post entries to client ledgers in Morning Star and Yardi.
c. Ensure compliance with Property Policies and service agreements.
d. Ensure the proper legal notices are given and deadlines are met concerning late notices/fees, evictions, and court hearings, etc.

6. Responsible for all personnel issues on the property by following the FLF standard. This includes but is not limited to the following:
a. Responsible to recruit, interview, hire, and counsel, promote and terminate Team Members with the assistance of Human Resources and the COO.
b. Monitor daily work and professional growth of all Team Members.
c. Schedule and monitor PTO for Team Members on the property.
d. Ensure all team members comply with FLF’s dress code (for the property).
e. Complete meaningful annual performance reviews with all team members.
f. Ensure required training is completed by all team members.
g. Comply with all training requirements set forth for this position.

7. Manage, create and monitor the marketing of the property. This includes but is not limited to the following:
a. Drive qualified traffic to the property.
b. Know the property’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income.
c. Provide marketing ideas and a fresh approach to achieve the goals set by the budget, COO, marketing team and/or owner.

8. Perform all Essential Job Functions on the Assistant Manager and Leasing Consultant Job Descriptions as business dictates.

Non-Essential Job Functions:

*Other tasks as assigned by your supervisor, not listed as essential job functions.

Physical Requirements:

1. Will need to be on feet (33% to 100%).
2. Will need to perform the following physical activities (50% to 100%):

Example:

bend/stoop/squat/kneel

Perform routine office duties such as filing into high and low cabinets; picking up debris on community.

climb stairs

Inspect and show community by accessing upper floor apartments.

push or pull and standing and walking

Inspect and show community.

reach above shoulders

Store supplies, inspect community.

grasp/grip/turning and finger dexterity

Typing, writing, handle packages and supplies

3. Lifting/carrying (supplies, resident packages, files, etc.)

Over 50 lbs.

Rare need (less than 1%)

Between 10 – 25 lbs.

Occasional need (1% to 33%)

Less than 10 lbs.

Frequent need (33% to 100%)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include, but are not limited to cases of paper, heavy resident packages and cases of soda/water. Wear Personal Protective Gear such as provided back brace, when necessary.

Vision Requirements:

1. Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence.
2. Frequent need to see small detail.
3. Frequent need (33%-50%) to see things clearly beyond arm’s reach.

Hearing, Speaking and Written Requirements:

1. Constant need (100%) to receive or give instructions from/to residential management, communicate via telephone and in person with staff, residents, vendors, etc.

2. Constant need (100%) to communicate either in writing to residents, staff, vendors, corporate and prospects.

3. Ability to read, write and understand English.

Driving Requirements:

1. Occasional need (1%-33%) to utilize personal transportation to view/inspect other apartment communities.

2. Must have a valid driver’s license, insurance and car registration if driving for business purposes.

Working Environment:

1. Constant need to be indoors (100%).

2. Frequently outdoors (33% to 50%) during all weather conditions.

3. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection, when necessary.