Depot Manager (Jacksonville)
- In accordance with Crown Standard Operating Procedures (SOPs,) lead the day-to-day activities of the linen distribution department including:
- Onboarding, training, and coaching of employees;
- Ensuring staffing meets the needs of the customer;
- Seeking out opportunities to improve utilization of linen.
- Coordinating with plant, fleet, and service personnel to ensure high-quality products are served to the customer in an efficient manner.
- Act as the primary representative of Crown during customer interactions.
- Receive both positive and negative feedback regarding personnel, product quality, and service levels;
- Follow-up with customers with a resolution after a concern is documented;
- Propose new business opportunities to increase Crown's presence in the facility.
- Maintain accurate and appropriate inventory levels. Tools used for this function include:
- Internal inventory tracking software;
- Hand-counts of physical inventory levels;
- Routine audits of distribution points throughout the facility.
- Seek collaboration and/or assistance from senior managers at Crown when needed to resolve any issues.
- Must keep exceptional records regarding customer contacts, customer service issues, and details of resolution.
- Any other duties as assigned or deemed necessary.
- Must be willing and able to work with both clean and soiled linen in accordance with Crown policies and procedures.
- Ensure that all paperwork is complete at day's end and turned in as necessary.
Give personalized service to clients through monitoring use and service needs.
- Work collaboratively with customers, always well-representing the company through exceptional, conscientious service.
- The customer is always right.
- Responsible for safe vehicle operation:
- Ensure that truck receives routine maintenance. Ensure that truck is kept in an acceptable, respectable fashion. Advise supervisor if truck is not in good running order.
- Work with Sales/Service Reps to handle routine customer requests or issues, or communicate with appropriate individual to ensure that customer requests are consistently met in a timely manner:
- Communicate in a timely manner with internal resources Properly document customer issues so that they can be appropriately handled.
- 3+ years outside management experience
- Exceptional professional presence
- Exceptional problem-solving skills to resolve both customer and employee issues
- Proficiency in Microsoft Office products
- Comfortable in a team-based environment
- Bachelor's degree preferred
- Employees' work schedules;
- Quantities and schedule of linen to be delivered to the customer.
- Must have a valid Driver's License.
- The Depot Manager position is a working manager position. The incumbent can expect to:
- Walk 3-5 miles per day
- Load/unload linen from transportation devices by reaching, bending, and lifting;
- Push/pull linen transportation devices that weigh in excess of 500 pounds;
- Encounter, and be expected to safely handle, soiled healthcare textiles;
- Spend 30-90 minutes per day in an office focusing on data entry, documentation, and other administrative responsibilities;
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