Lead, Maritime Safety and Data Analytics

Journey with us!Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

This position is on site based in Miami, Florida.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Safety, Security and Environmental Team has an exciting career opportunity for a full time Lead, Maritime Safety and Data Analytics reporting to the Sr Manager SQM & Auditing Program

Position Summary:

This position is responsible to understand current business practices and work collaboratively with internal stakeholders to identify opportunities for improvement as it relates to the Safety ManagementSystem tools and information. The position is responsible to identify trends, strengths, and opportunitiesto ensure continuous improvement in our policies and procedures as it relates to the Safety Management Systems.

To accomplish this task, the individual must not only have a comprehensive knowledge of shipboard operations and shoreside support functions, but also a thorough understanding of the various aspects of our management system and the practical application on a daily basis, for both ship and shore. This role is also responsible for proactively identifying, monitoring and analyzing new regulatory/external stakeholder requirements and assisting with the development of the business impact analysis. Serves as project management (PM) lead for safety and compliance initiatives that require resource investment or actions via active collaboration with other internal stakeholders, and accountability standards as directed.

This role may at times provide insight as directed on FOCUS and work groups and support agenda items by providing historical insight from past investigations or audits, port state control inspections or other relevant inputs in collaboration with those subject matter experts. Provide oversight and monitor fleet for leading indicators related to compliance to inform data driven decisions on resources for audits and investigations.

In a PM role, is responsible for being the Maritime Safety Compliance & Regulatory Affairs Department representative on current and future efforts around management systems process improvement and data collection collaboration within Safety Security & Environment as directed. Responsible for managing department strategic metrics and corporate incident and audit KPIs and presenting updates to the leadership as directed.

Essential Duties and Responsibilities:

• This position will assist subject matter expert(s) for the RCG incident and reporting tracking database system(s), currently SeaEvent, and the subcomponents, which may include but is not limited to, maintenance of workflows, guidance documents, policies, and procedures.

• Monitors the effectiveness of the incident and reporting tracking system and makes recommendations to brand/ department management for improvement.

• Monitors incoming incident and audit data for accuracy and completeness as it relates the Corporate KPI process.

• Collaborates with the Marine Ops, Hotel Ops, and Shared Services Departments to continually improve the trending and analysis provided to the ships. Provides structured reports and graphed data to the different Brands as needed.

• Reviews the quality of compliance reports, specific to ship self-reporting, to ensure accurate classification. Makes corrections and edits, as necessary.

• Strategically develops the Executive Dashboard as well as the Departmental metrics/KPIs as well as recommends metric/audit efficiencies and suggests enhanced IT system applications to the team and VP.

• Maintains the Compliance Report function within the incident and reporting tracking system by monitoring incoming requests for updates, to participating in user testing for enhancements.

• Helps maintain the Company’s SMS (SQM, intranet, team rooms & Lotus Notes) as it relates to SQM. (Such as O&Ts for various stakeholders, as well as any required documentation.)

• Leads, directs, and provides guidance to stakeholders regarding the tools and software used to record and maintain audit and inspection data.

• Remains current with industry trends and best practices to conceive and recommend technical system solutions to the auditing team.

• Support as needed training for all newly appointed SQM Editors corporate wide (including overseas offices) on the established procedures to edit their designated manuals.

• Keeps department/company apprised of pending updates to regulations, Class requirements, Flag and Port state requirements, and external stakeholder policies (i.e. CLIA). Identifies impact to operations and compliance and helps formulate strategies to incorporate required changes into SMS.

• As directed, facilitates cross department and collaborative projects with internal stakeholders as project manager. Helps establish goals and objectives with relevant team members, sets up timelines and milestones and keeps project on track.

• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills:

• 5+ years’ experience working with shoreside and shipboard operations.

• Bachelor’s Degree in Business studies Engineering or Computer Science, Minimum

• Subject matter expertise in analysis and requirements gathering process, testing, tools, and best practices

• Demonstrate a certain degree of creativity with strong analytical, and problem-solving skills

• Proven ability to collaborate across organization and ships.

• Capable of working independently with minimal supervision. May lead or direct the work of others

• Strong with methodologies, tools, best practices, and processes within specific area of responsibility

• Excellent interpersonal skills to communicate in a multicultural environment with all levels of employees and management.

• Ability to work in a fast-paced environment with multiple projects and priorities. May be required to travel.

• Ability to write reports, business correspondence and procedures manual with the appropriate attention to detail

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to use PowerPoint, Excel, Word tools at an advanced level and knowledge of Tableau, PowerBI or similar analytics tools preferred.

• Ability to calculate figures and amount such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Physical Demands

• The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. 

• The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a pc.

• The employee communicates, listens, compares variables, and assesses information.

• The employee regularly moves about the office complex, and may climb, descend, lift, or move 10 pounds.

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to handle or feel, reach with hands and arms, and speak or hear. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to twenty-five pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
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