Dock Master
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
The Dock Master serves as the central hub of the warehouse and delivery operation — ensuring all inventory, equipment, and personnel flow efficiently in and out of the facility. This role combines leadership, logistics awareness, and hands-on execution to ensure every truck departs safely, accurately, and on time.
Working closely with the Operations Manager and Inventory Coordinator , the Dock Master enforces warehouse discipline, safety, and presentation standards that uphold the Kate Ryan brand from warehouse to event site.
Core Responsibilities
1. Loading Dock Leadership & Daily Operations
Lead all truck loading and unloading activities, ensuring accuracy against pull sheets and Goodshuffle fulfillment lists.- Supervise and support all drivers, and event specialists during staging and dispatch.
- Coordinate with the Inventory Coordinator and Washroom Lead to ensure inventory is prepped, labeled, and in proper staging zones before loading.
- Maintain dock cleanliness, safety, and organization throughout the day — clear and swept walkways and floors, stored tools, and well-marked staging areas.
- Conduct final pre-departure inspections (secured items, checklists complete, truck floors swept and supplied).
2. Scheduling & Coordination
Partner with the Operations Manager and Logistics Coordinator to plan daily and weekly truck schedules, staging order, and team assignments.- Monitor order readiness and communicate proactively with Operations when load-out timelines are at risk.
- Adjust dock workflow dynamically to accommodate last-minute changes, same-day deliveries, or high-volume weekends.
3. Quality Control & Accountability
The Dock Master is accountable for implementing a double-check system to verify the accuracy of all outgoing loads before they depart the dock.- Review Goodshuffle notes and verify special instructions or items requiring extra protection.
- Document and report damages, shortages, or inconsistencies immediately to the Operations Manager and Inventory Coordinator.
- Track recurring operational or product issues and propose process improvements to leadership. Note: While this is a shared responsibility with the Inventory Coordinator, the Dock Master holds final accountability.
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