Director of Member Engagement - PS MIA

Job Description

Job Description

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

Key Responsibilities:

• Conduct in-depth market analysis to assess local demographics, consumer behavior, emerging trends, and competitive landscape.
• Develop and implement a market-specific sales strategy to increase travel bookings, group bookings, and high-end clientele acquisition.
• Initiate and maintain a high volume of outbound sales activity, including calls, emails, and prospecting campaigns to target accounts and strategic partners.
• Serve as a local brand ambassador, attending community events and industry functions to elevate brand presence and secure new business.
• Respond to inbound inquiries with efficiency and personalization, ensuring a luxury-level experience from the first point of contact.
• Customize proposals, site tours, and presentations for high-end clients, planners, and influencers, highlighting PS unique offerings.
• Collaborate with Member Engagement, Member Services Teams and Operations teams to align messaging, offers, and guest/member experience strategies.
• Maintain accurate records in CRM systems, track client interactions, and produce reports on sales performance, lead conversion, and market insights.

Qualifications:

• Bachelor’s degree in Hospitality, Business, Marketing or a related field.
• 6+ years of progressive sales experience in HNW luxury hospitality, travel, or lifestyle sectors.
• Proven track record of meeting or exceeding sales targets in high-touch environments and motivated by being a part of a high-performing, competitive sales team.
• Sophisticated understanding of luxury service expectations.
• Excellent communication and presentation skills with a natural ability to influence C-suite executives and decision makers.
• Tech-savvy with proficiency in CRM systems, data analysis, and virtual presentation tool with confidence to report performance metrics.
• Willingness to travel locally and regionally.
• Ability to adapt to the changing needs of a new, high growth business and collaborate cross functionally with multiple departments and stakeholders is critical.
• Ability to plan and execute local events and activations.

This is a full-time non-exempt role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.