Business Process Specialist - Biospecimen & Laboratory Operations

Location: Bay Area, CA (On-site). Might require occasional travel to Santa Clara and Tucson.
Employment Type: Contract (W2 or C2C).
Duration: 6-12 months. Possibility of renewal depending on personal performance and business needs.
Rate: $50 - $65/hr W2.

About Us
Concord isn't your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize their product offerings through seamless integration, optimization, and activation of technology and data.

We are purpose-built, merging the industry’s top specialty companies to amplify our Innovation Capabilities in analytics & AI, data management & engineering, UX and digital experience, and technical platform integration, automation & security engineering.

About the Role
We’re seeking a Bio-specimen Process Specialist to support the implementation and optimization of a new Biospecimen Acquisition and Management tool within a global molecular diagnostics group. This role sits at the intersection of business analysis, process management, and stakeholder engagement, requiring a blend of strategic thinking and hands-on execution.

The ideal candidate has a strong background in biotech, pharma, or diagnostics, and direct experience working inside laboratory environments. This individual will play a key role in defining, documenting, and refining processes, managing change initiatives, and ensuring seamless adoption across global teams.

Key Responsibilities

• Partner with global stakeholders to analyze and document biospecimen acquisition and management processes.
• Lead requirements gathering and documentation for new workflows, system integrations, and process improvements.
• Collaborate with cross-functional teams to align business processes with system capabilities.
• Facilitate change management activities to support the adoption of new tools and ways of working.
• Work closely with senior leadership and technical teams to manage priorities, timelines, and communication across sites.
• Contribute to business architecture design, ensuring scalability and alignment with organizational objectives.
• Support training, documentation, and communication plans related to new processes and systems.

Qualifications

• Bachelor’s degree in Biotechnology, Chemistry, Biology, Engineering, or a related scientific discipline.
• 5+ years of experience in process analysis, business analysis, or project management within the pharma, biotech, or diagnostics industry.
• Proven experience working inside a laboratory environment, with an understanding of biospecimen handling or related lab workflows.
• Strong skills in process mapping, requirements documentation, and stakeholder management.
• Experience with change management and cross-functional collaboration in complex, global organizations.
• Excellent communication and facilitation skills. Able to work effectively with both technical and executive stakeholders.
• Familiarity with biospecimen acquisition, data management, or LIMS systems.
• Experience supporting global teams and multi-site initiatives.
• Exposure to molecular diagnostics or research and development processes.

What We Offer (W2 Employment)

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

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More than just a consulting firm, Concord is an execution company helping clients enhance customer experience, optimize operations, and differentiate product offerings. From digital transformation and legacy modernization to domain-driven design, we deliver real solutions for the problems our clients face. Join one of the fastest growing consulting firms in the Midwest!

Our core capabilities work together to help companies untangle their toughest business and technology challenges: Business Strategy & Alignment, Digital & User Experience, Cloud Applications & Integration, Data Solutions & Analytics, Quality Engineering, and Information Security.

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