Service Department Manager
Job Summary The Service Manager is responsible for overseeing the service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Benefits
- Competitive Pay
- Medical, Vision, Dental
- 401(K) Retirement Plan
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
- Employee discounts
- Ensure customers receive prompt, courteous, and effective service
- Serve as a liaison between technicians and customers
- Manage and hire technicians and service advisors
- Serve as the escalation point for customer complaints and ensure timely, satisfactory resolution aligned with CSI standards
- Distribute work between technicians and prioritize required services
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Forecast department goals, set strategies, and implement processes to achieve targets.
- Develop, monitor, and manage the annual service department budget.
- Oversee repair order management, ensuring accuracy, timeliness, and profitability.
- Monitor productivity metrics (efficiency, comeback rates, sales per repair order, etc.) to optimize departmental performance.
- Ensure compliance with OSHA, EPA, and all federal, state, and local regulations, including hazardous waste disposal and safety protocols.
- Maintain complete and accurate records in accordance with dealership and manufacturer requirements.
- Monitor and manage safe usage and care of shop tools and equipment.
- Ensure a clean, organized, and safe service shop and customer waiting area.
- Ability to work Saturdays.
- A desire for a long-term career with a growing organization
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