TICKET SALES AND SERVICE INTERNSHIP

The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

Job Title : Ticket Sales & Service Intern
Department: Sales & Service
Reporting to: Ticket Leadership Team
FLSA: Non-Exempt
Employer Type: Internship
Location: Amerant Bank Arena
Internship Start Date/End Date: August 18, 2025 to June 12, 2026

Job Summary:

The Ticket Sales & Service intern will play a key role in supporting the Ticket Sales and Service department with executing sales initiatives, Membership retention programs and contribute to the overall success of our organization.

The selected candidate will be responsible for various tasks, including but not limited to:

• Collaborate with the ticketing team to provide exceptional service to our Members and fans.
• Assist with Member benefits, gift distribution and communication.
• Assist the Group Sales team with event management and executing fan engagement experiences.
• Manage inbound calls to our Sales and Membership Service line and support Member needs.
• Assist with management of the Sales and Service general email inboxes and communicate with Members and fans through phone, email and face-to-face engagement.
• Learning and developing skills in selling Membership products across all sales verticals.
• Work Panthers home games and additional events to support the overall needs of the Ticket Sales & Service department.
• Collaborate with multiple departments to ensure Sales & Service needs are met for marketing efforts and CRM.
• Administration tasks and other duties as assigned.

The ideal candidate will have strong communication and organizational skills, be detail-oriented, and have a passion for providing outstanding customer service. This is an excellent opportunity for someone looking to gain experience in ticket sales and service in a dynamic and exciting environment.

Position Type/Expected Hours of Work:
This is a season long hourly internship position. Must be able to work flexible hours, nights, weekends, and occassional holidays.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.