customer success specialist

job description

We are looking for an experienced Customer Success professional to join our team. If you are excited about being the driver of client success and playing an integral role in product development, we want you on our team!

The Customer Success Specialist will be responsible for building and fostering client relationships that drive client success and enhance the client experience, and inform our product development efforts. As such, we are seeking an individual who is a natural “people person” and is excited by the opportunity to regularly engage with external and internal stakeholders.

This is a key role within our company. The ideal candidate is energetic, with an entrepreneurial mindset. Join a dynamic team delivering innovative products with an excellent reputation and a marquee client base. Be part of an innovative and passionate culture. Relocation assistance available

roles and responsibilities

• Build and foster client relationships that drive client success, enhance the client experience, and ensure that clients are getting maximum value.
• Regularly communicate with clients to address questions, needs, etc.
• Gather client requirements and feedback for product updates, enhancements and new products.
• Analyze product utilization data to inform product roadmap.
• Collaborate with Product Development and Engineering teams.
• Conduct product demonstrations for prospective and current clients.
• Develop educational and training material (e.g., written guides, videos).
• Lead training webinars.

required qualifications

• BA/BS or equivalent.
• 2-5 years of experience in customer success roles.
• Excellent communication, storytelling, and interpersonal skills.
• Spanish-language fluency.
• Strong work ethic and ability to multitask.
• Knowledge of Google Analytics a is plus.

Compensation: Competitive cash compensation, equity, and benefits.

About Q6 Cyber

Q6 Cyber was founded in 2016 to address a growing gap in how financial institutions detect and prevent fraud and cybercrime. As the dark web matured into a sophisticated marketplace for stolen data and financial crime activity, the founding team saw that financial institutions lacked visibility into where attacks were being planned and enabled. Q6 was built on the belief that monitoring threat actors and underground ecosystems directly would allow institutions to act earlier, reducing losses before fraud ever reaches customers or systems. The company's mission has remained focused on proactive intelligence that leads to real prevention, not just detection.

Q6 Cyber delivers a threat intelligence platform focused on monitoring the digital underground, including the dark web and other covert online channels where cybercriminals operate. The platform identifies early indicators of fraud, compromised data, and emerging attack methods, allowing customers to intervene before incidents occur. Unlike traditional security tools that surface alerts after an attack is underway, Q6 emphasizes actionable intelligence that fraud and security teams can operationalize quickly. Its solutions are designed primarily for banks, credit unions, and financial services organizations that need to protect assets, customers, and brand trust.

Growth Stage & Market Differentiation

Both profitable and private equity-backed, Q6 has established strong credibility in a market that highly values proactive fraud prevention. They have helped financial institutions identify and mitigate hundreds of millions of dollars in fraud losses, demonstrating clear and substantial ROI.

It serves a broad range of customers, from smaller financial institutions to large global banks, and operates in a market that remains underpenetrated, as many institutions have not fully adopted dark-web intelligence as part of their security stack.

In August 2025, Q6 Cyber received a strategic growth investment from Charlesbank Capital Partners. The funding is intended to support expansion of the product portfolio, go-to-market scale, geographic growth, and potential acquisitions. This is an exciting time to join the company due to the growth trajectory and aspirations, and associated equity upside.

Rooted in Entrepreneurialism

Q6 consists of a lean, mission-driven team working in a fast-paced, highly collaborative environment. Q6 embodies the following practices:

• Accountability in one's work
• Meritocracy and a flat organization
• Willingness to take on any challenge and dig into any project
• Building solutions with a real, tangible impact