Operations Manager, F&B
- Overseeing daily operations of the restaurant, bar, pool deck, banquets, and in-room dining.
- Supporting staffing, scheduling, training, and daily communication to ensure service excellence.
- Maintaining Hyatt brand standards related to quality, cleanliness, presentation, and service delivery.
- Monitoring guest feedback and ensuring timely and effective service recovery.
- Collaborating with the Culinary team and Sales for events, activations, and group functions.
- Ensuring compliance with food safety, sanitation, alcohol service laws, and POS procedures.
- Assisting the Front Office team with guest arrival flow, service recovery, and lobby presence during high-volume periods.
- Supporting Housekeeping leadership with room readiness checks, property walk-throughs, cleanliness standards, and coordination for early arrivals, VIP guestrooms, and special events.
- Working collaboratively with Rooms leaders to maintain a consistent and welcoming guest experience across all touchpoints.
- Mentoring, coaching, and motivating a diverse team of Food & Beverage colleagues.
- Promoting a culture of inclusion, respect, accountability, and teamwork.
- Supporting departmental budgeting, labor planning, and operational goal-setting.
- Partnering effectively with Rooms, Engineering, Culinary, and Sales to deliver a seamless resort experience.
- Competitive Salary and Relocation Package
- PTO available immediately upon hire
- Health Insurance after 30 days
- 401(k) with company match
- Wellness & Education Reimbursements
- Complimentary Meals during scheduled shifts
- Complimentary Employee Parking
- Global Complimentary & Discounted Hyatt Hotel Nights
- Strong desire to anticipate and meet the needs of others in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficiency in general computer knowledge, including working knowledge of point of sale (POS) systems.
- Detail-oriented with excellent organizational skills.
- Proven leadership and team-building skills.
- In-depth knowledge of food and beverage, including wine, spirits, and beer.
- Previous hotel and restaurant experience is required.
- 2+ years of experience as an F&B or Banquet Assistant Manager (preferred).
- Supervisory experience in F&B or Banquets is a must.
- Ability to work with a flexible schedule, including weekends, holidays, and varying shifts.
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