Clinical Office Representative

Classification Title:

Clinical Office Representative

Classification Minimum Requirements:

High school diploma or equivalent and one year of relevant experience.

Job Description:

The College of Dentistry is seeking a Clinical Office Representative to support the UFCD DMD screening program. This role involves assigning patients, managing schedules, verifying forms and financial information, determining student needs related to patients, consulting with the patient advocate to ensure patient satisfaction, and providing coverage and support to the screening clinic.

Patient Assignments

• Responsible for the assignment of patients for the student DMD program.
• Uses database in place to determine the needs of students for requesting patients to meet requirements for graduation.
• Checks and corrects all forms from screening clinic to ensure accuracy and correct codes and financial information.
• Accesses pools with patient advocate to ensure patients are needed and the proper follow up is provided for dismissals.
• Provides reports for the number of patients assigned monthly.

Patient Satisfaction and Service

• Consults with the patient advocate to ensure the student patient pool is full with qualified patients.
• Emails patient advocate in a timely fashion of current messages pertaining to patient satisfaction and service quality calls.
• Returns calls on patient advocates’ behalf as needed.
• Assists with calls and questions.

Other Duties

• Provides coverage and support to screening clinic.
• Checks the screening schedule to ensure patients are appointed.
• During staff shortages, fills in at the clinic and works as a dental assistant and/or scheduler ensuring all policies and practices and OSHA related concerns of the clinic are met.
• Provides back up to various positions (sterilization, patient registration, clerical support).
• Other duties as assigned.

Expected Salary:

$19.00 - $20.00 per hour; commensurate with education and experience

Benefits:

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!

Explore UF’s plethora of benefit options here: TEAMS Benefits

Required Qualifications:

High school diploma or equivalent and one year of relevant experience.

Preferred:

• Dental assisting certificate or 1 year of dental or dental assisting experience or one year of medical experience
• Computer knowledge (Windows, Outlook, Word, Excel, and Access)
• Excellent communication and Interpersonal skills
• Attention to detail

Special Instructions to Applicants:

In order to be considered, you must upload a cover letter, resume and a list of three references.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Pagefor more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:Yes