Guest Services Supervisor
- Medical benefits after 60 days of employment
- PTO and Holiday Pay
- 401K after one year of employment
- Employee Appreciation Program
- Employee Lunches
- Greet guests and perform check-in/out procedures
- Follow all cash and credit card procedures required by hotel and brand standard
- Check expected departures and clear check out
- Update housekeeping room status
- Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
- Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
- High School diploma or GED preferred
- One year of hospitality experience required
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
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