Senior Account Manager

Job Description

Job Description

Description:

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.

Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.

As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!

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This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

Primary Objective:

The Senior Account Manager is responsible for cultivating and strengthening relationships with key clients, acting as a trusted advisor to drive client satisfaction, account growth, and long-term success. This role focuses on strategic account planning, revenue generation, and overseeing high-level service delivery to ensure the fulfillment of client needs. The Senior Account Manager will also collaborate closely with internal teams to develop tailored solutions that align with client objectives and maximize value.

Responsibilities include:

• Client Relationship Management:
  • Develop and nurture strong, long-term relationships with senior-level stakeholders across key accounts.
  • Serve as one of the primary points of contact and strategic advisor, proactively addressing client needs, challenges, and goals.
  • Foster a deep understanding of client business objectives to anticipate needs and deliver solutions that drive success.
  • Conduct regular business reviews and performance assessments to ensure satisfaction and continuous improvement.
• Strategic Account Growth:
  • Identify and capitalize on opportunities for upselling, cross-selling, and expanding client portfolios with additional services or products.
  • Create and execute strategic account plans to drive revenue growth, hit financial targets, and ensure account expansion.
  • Monitor competitive landscape and industry trends to recommend strategies that keep clients ahead of the curve.
• High-Level Service Delivery::
  • Oversee the seamless execution of client deliverables by coordinating with cross-functional teams, including sales, marketing, and product development.
  • Ensure timely and successful delivery of solutions that align with client goals and exceed expectations.
  • Track and manage key project timelines, budgets, and outcomes to ensure that projects stay on course.
  • Act as a problem solver, addressing and resolving any service or delivery issues swiftly and effectively.
• Client Support & Solutions:
  • Provide proactive communication, keeping clients informed of updates, new products, and service enhancements.
  • Develop customized solutions and present new initiatives to help clients achieve their business goals.
  • Conduct regular check-ins and status meetings, addressing any concerns and ensuring ongoing client satisfaction.
• Data-Driven Reporting and Analysis:
  • Analyze client performance metrics to identify trends, opportunities, and areas for improvement.
  • Prepare and present detailed reports on account status, revenue growth, and performance to both clients and internal stakeholders.
  • Offer data-driven recommendations to optimize client outcomes and continuously improve service delivery.

• Bachelor’s degree in Business Administration, Marketing, or a related field
• 5+ years of experience in account management, with a track record of managing high-value or enterprise-level clients
• Proven ability to drive revenue growth through upselling, cross-selling, and account expansion
• Experience managing complex, multi-stakeholder client relationships
• Strong interpersonal and communication skills, with the ability to influence and negotiate with senior-level stakeholders
• Ability to manage multiple client accounts and priorities in a fast-paced environment
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Experience working across multiple industries or verticals
• Experience developing and executing strategic account plans
• Proficiency in Salesforce and Google Workspace
• Strong analytical skills and attention to detail
• Excellent organizational and time-management abilities

Key Competencies

• Builds trusted client relationships by understanding business goals and delivering meaningful value
• Identifies opportunities to expand accounts and contribute to overall revenue growth
• Navigates complex client challenges and delivers thoughtful, strategic solutions
• Collaborates effectively with internal teams to ensure a seamless client experience
• Consistently meets or exceeds revenue and retention targets

Remote Work & Benefits at Spectrio

• Work From Home - Remote Culture
• Vacation/Personal Time : Prorated PTO that accrues per pay period after 30 days of employment.
  • < 3 Years of Service : 15 days per year.
  • 3-5 Years of Service : 17 days per year.
  • 5+ Years of Service : 20 days per year.
• Paid Sick Leave : All employees accrue up to 40 hours (5 days) of sick time per year.
• Company Paid Holidays : 10 observed holidays per year
• Medical Insurance : Three plan options (Low HSA, Mid, and High Plans) Dental Insurance : High and Low PPO plan options & Vision Insurance .
• Basic Life Insurance : $50,000 policy, 100% employer-paid.
• Short-Term Disability : 100% employer-paid; covers 60% of weekly salary for up to 26 weeks.
• Voluntary Benefits : Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.
• Pet Benefits Plan
• Employee Assistance Program (EAP) : Confidential 24/7 support

This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.