Customer Success Sales Liaison

Full-time

Description

Be an integral part of the industry leading K-12 technology provider! Audio Enhancement provides hardware and software solutions to help improve the instruction and safety experience for K-12 schools. We need talented people who are passionate about making a difference, love technology and are committed to producing high quality, innovative products.

We are currently seeking a full-time Customer Success Sales Liaison in our Apopka, Florida location!

The Customer Success Sales Liaison is a role designed to support the salesperson both by assisting in the sales process and by contributing to the Customer Success Team. This position acts as a liaison between the sales team and other departments to promote the success of the sales effort. The position serves as a support to customers and assigned regional directors to ensure the successful adoption of the Audio Enhancement solution by the customer, resulting in expansion of the solution throughout the region.

Join a leading-edge team at Audio Enhancement, a fast-growing company revolutionizing K-12 education technology. We are looking for a Customer Success Sales Liaison who will play a critical role in the success of our customers. You will collaborate closely with the regional sales directors and the Customer Success Team to expand our solutions throughout your region.

Duties include :

• Assist with gathering required Implementation paperwork: signed SOW, Maps, Programming information, etc.
• Attend conferences / trade shows where appropriate.
• Present to customers where appropriate.
• Assists with Reseller account management.
• Assists with data collection and reporting as assigned.
• Assist Regional Sales Director with presentations and sales functions.
• Attends sales calls with salesperson as appropriate.
• Partners with the salesperson and provides the necessary follow up after sales meetings with prospects.
• Follows up and coordinates with the design department to ensure that the design work is complete, accurate and timely.
• Partners with the salesperson; checks the sales proposal for completeness and accuracy prior to it being sent to the customer.
• Acts as a liaison between sales and the project management and implementation teams.

Requirements

• Must have 1 year Customer Success experience or equivalent.

Compensation and Benefits :

Salary wage is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k.

To learn more about Audio Enhancement, visit

For quick inquiries, contact [email protected]