Legal Intake Assistant
Legal Intake Assistant
Location: Onsite – Lake Mary, FLSchedule: Full-Time, Monday–Friday, 9:00 AM – 5:30 PM ET
Compensation: $19–$20/hour (based on experience) + eligibility to earn a discretionary bonus
Direct Hire Benefits: 11 paid holidays and 3 weeks of accrued PTO (usable after the initial training/probationary period).Medical Insurance, Dental Insurance, Vision Insurance Position Overview
The Legal Intake Assistant serves as the first point of contact for prospective clients, providing a professional and compassionate experience while gathering key information and evaluating potential cases. This role focuses on client intake, case qualification, and coordination , ensuring each inquiry is handled with accuracy, urgency, and care. Key Responsibilities
Serve as the initial point of contact for inbound client inquiries (phone, email, chat, text)
Conduct detailed intake conversations to gather and document case information
Evaluate potential cases using established qualification guidelines
Clearly explain next steps and guide prospective clients through the intake process
Maintain consistent follow-up with prospective clients to ensure timely engagement
Coordinate consultations and appointments with attorneys as appropriate
Accurately document all interactions and case details within the CRM system
Manage a high volume of inquiries while maintaining quality and attention to detail
Provide a positive, empathetic client experience that builds trust and confidence
Support overall intake performance goals and team objectives
Required Skills & Competencies
Strong communication skills with the ability to build rapport and trust quickly
Professional, empathetic, and client-focused approach
Ability to manage multiple priorities in a fast-paced environment
Detail-oriented with strong documentation and organizational skills
Comfortable working within structured processes and performance expectations
Strong follow-up and time management skills
Sound judgment, discretion, and professionalism when handling sensitive information
Education & Experience
1–3 years of experience in customer service, call center, intake, or client-facing roles
Experience in a high-volume environment preferred
Law firm intake or legal environment experience is a plus
Bachelor’s degree preferred
Language
English (Required)
Spanish (Preferred)
#LNCS
Recommended Jobs
Compliance Associate - Private Equity (San Francisco Bay Area)
A leading Private Equity firm is looking to hire a Compliance Associate. This position will be a compliance generalist and ideal candidates will have prior private fund compliance experience. Da…
Physical Therapist
Since 2002, Performance Optimal Health has redefined what outpatient care looks like—bridging clinical expertise with a whole-person, proactive approach to health. Grounded in our signature Four Pill…
Quality Control Inspector, MRO
GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customer…
CDL-A Truck Driver - 1099 - $130k+/yr (Tallahassee)
Contracting CDL-A Truck Drivers TOP PAY STARTS HERE - Solo drivers net up to $138,000/year; $10,000 OTR sign-on bonus* SIMPLE TERMS. SOLID SUPPORT. - No down payment, no credit check, walkaway l…
MO3-613-Senior Azure Cloud Engineer 11694-1
100% Remote. Our direct client has an opening for a Senior Azure Cloud Engineer 11694-1 This position is up to 12 months, with the option of extension, in Columbia, SC Please …
Customer Success Manager
Description Dragon Pharma Labs is seeking a motivated Customer Success Manager to join our team in Opa-locka. This full-time, on-site position offers an exciting opportunity for individuals lookin…
Internal Medicine - Jupiter, FL
South Florida Primary Care openings Officed Based only Competitive compensation plus comprehensive benefits package Join Not for Profit Employer Enjoy a broad range of sports, PGA Golf Cl…
Project Manager - Power Generation
Why Black & Veatch Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibil…
1st Class Shipfitter
Labor One is currently hiring Ship Fitters and Pipe fitters Locations : *Panama City, FL (Clara 850-252-3345) *San Diego, CA (Shantal 619-947-6204) Job Requirements: Three years of ex…
Live Haul CDL Driver - Home Daily
Description Position at Pilgrim's Live Haul Driver At Pilgrim’s, Safety Is A Condition, which means the safety of our team members comes first - always. The Live Haul Driver is responsible…