Systems Analyst / Help Desk Analyst
Job Description
Job Description
We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.
Responsibilities:
- Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
- Troubleshooting ability
- Active Directory and Office 365 account management (create, disabled, Password resets)
- Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
- Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
- Support Microsoft Teams, Zoom, WebEx
- Install and provisioning Windows client OS
- Mapping Printers and Network Drives
- Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.
- TCP/IP knowledge to troubleshoot basic problems on LAN
- Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
- Maintaining IT team support documentation
- Being able to follow instructions and collaborate with Co-workers
Qualifications:
- Bilingual is a plus - English and Spanish Ability
- Certifications are a Plus.
- Desired Qualifications 3+ years’ experience in a technical support
- Previous experience in IT, computer science, or other related fields
- Strong problem solving and critical thinking skills
- Ability to learn new technologies quickly
- College Degree is a plus
Seeking Help Dasek Analyst; Systems Analyst; Consultant;
Company Description
Seeking Help Dasek Analyst; Systems Analyst; Consultant;
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